AKTA PERLINDUNGAN PENGGUNA 1999

Consumer Protection 1 REPRINT Act 599 CONSUMER PROTECTION ACT 1999 As at 1 November 2021 PUBLISHED BY THE COMMISSIONER OF LAW REVISION, MALAYSIA UNDER THE AUTHORITY OF THE REVISION OF LAWS ACT 1968 2021 WJW21/1045 Act 599.indd 1 18/03/2022 6:42 PM 2 Laws of Malaysia Act 599 Date of Royal Assent .... … … … 27 August 1999 Date of publication in the Gazette ... … … 9 September 1999 Latest amendment made by Act A1598 which came into operation on ... ... ... ... 1 October 2019 Previous Reprints First Reprint … … … … 2001 Second Reprint … … … … 2006 Third Reprint … … … … 2013 WJW21/1045 Act 599.indd 2 18/03/2022 6:42 PM Consumer Protection 3 Act 599 ARRANGEMENT OF SECTIONS

Part I

PRELIMINARY Section

1. Short title and commencement

2. Application

3. Interpretation

4. Ouster of choice of law

5. Savings for other relevant legislation

6. No contracting out

7. Appointment of Controller, Deputy Controllers, etc.

Part II

MISLEADING AND DECEPTIVE CONDUCT, FALSE REPRESENTATION AND UNFAIR PRACTICE

8. Interpretation

9. Misleading conduct

10. False or misleading representation

11. False representation and other misleading conduct in relation to land

12. Misleading indication as to price

13. Bait advertising

14. Gifts, prizes, free offers, etc.

15. Claim that goods are limited

16. Demanding or accepting payment without intending to supply WJW21/1045 Act 599.indd 3 18/03/2022 6:42 PM 4 Laws of Malaysia Act 599 Section

17. Future services contract

18. Presumption of liability for advertisement

Part III

SAFETY OF GOODS AND SERVICES

19. Safety standards

20. Compliance with safety standards

21. General safety requirement for goods 21a. General safety requirement for services

22. Defence

23. Prohibition against unsafe goods and services

24. Prohibition of importation of goods or services UNFAIR CONTRACT TERMS

24a. Interpretation for purposes of Part IIIa 24b. Application of Part IIIa 24c. General procedural unfairness 24d. General substantive unfairness 24e. Burden of proof 24f. Power to raise an issue of unfairness 24g. Effect of unfair terms 24h. Executed contracts 24i. Contravention of Part IIIa to be an offence 24j. Regulations relating to unfair contract terms WJW21/1045 Act 599.indd 4 18/03/2022 6:42 PM Consumer Protection 5 CREDIT SALE TRANSACTIONS Section 24k. Application of Part IIIb 24l. Interpretation for purposes of Part IIIb 24m. Power of Minister to prescribe goods 24n. Preconditions of credit sale agreement 24o. Credit sale agreement to be made in writing 24p. Contents of credit sale agreement 24q. Ownership in purchased goods under credit sale agreement 24r. Rights and obligations of purchaser 24s. Rights and obligations of credit facility provider 24t. Limitation on terms charges 24u. Limitation on period of payment of instalments and charges 24v. Default in payment of instalments by purchaser 24w. Surrender of goods 24x. Restriction on disclosure or circulation of personal data 24y. Prohibition on repossession of goods 24z. Contravention of section 24x or 24y to be an offence 24aa. Regulations relating to credit sale transactions

Part IV

OFFENCES, DEFENCES AND REMEDIES IN RELATION TO PARTS II AND III

25. Contravention of Parts II and III to be an offence

26. Offence caused by act or default of another person

27. Defence of mistake, accident, etc.

28. Defence of innocent publication of advertisement

29. Power of court to grant ancillary relief WJW21/1045 Act 599.indd 5 18/03/2022 6:42 PM 6 Laws of Malaysia Act 599

Part V

GUARANTEES IN RESPECT OF SUPPLY OF GOODS Section

30. Application

31. Implied guarantee as to title

32. Implied guarantee as to acceptable quality

33. Implied guarantee as to fitness for particular purpose

34. Implied guarantee that goods comply with description

35. Implied guarantee that goods comply with sample

36. Implied guarantee as to price

37. Implied guarantee as to repairs and spare parts

38. Manufacturer’s express guarantee

Part VI

RIGHTS AGAINST SUPPLIERS IN RESPECT OF GUARANTEES IN THE SUPPLY OF GOODS

39. Consumer’s right of redress against suppliers

40. Exception in respect of implied guarantee as to acceptable quality

41. Options against suppliers where goods do not comply with guarantees

42. Satisfaction of requirement to remedy a failure

43. Loss of right to reject goods

44. Failure of substantial character

45. Manner of rejecting goods

46. Consumer’s option of refund or replacement

47. Assessment of damages in case of hire-purchase agreements

48. Liability for representation

49. Liability of assignees and financiers WJW21/1045 Act 599.indd 6 18/03/2022 6:42 PM Consumer Protection 7

Part VII

RIGHTS AGAINST MANUFACTURERS IN RESPECT OF Section

50. Consumer’s right of redress against manufacturers

51. Exceptions to right of redress against manufacturers

52. Options against manufacturers where goods do not comply with guarantees

Part VIII

GUARANTEES IN RESPECT OF SUPPLY OF SERVICES

53. Implied guarantee as to reasonable care and skill

54. Implied guarantee as to fitness for particular purpose

55. Implied guarantee as to time of completion

56. Implied guarantee as to price

Part IX

RIGHTS AGAINST SUPPLIERS IN RESPECT OF GUARANTEES IN THE SUPPLY OF SERVICES

57. Consumer’s right of redress against suppliers

58. Exceptions to right of redress against supplier in relation to services

59. Contracts of work and materials

60. Options against suppliers where services do not comply with guarantees

61. Loss of right to cancel contract

62. Failure of substantial character

63. Rules applying to cancellation of contract

64. Effect of cancellation of contract

65. Power of court to grant ancillary relief WJW21/1045 Act 599.indd 7 18/03/2022 6:42 PM 8 Laws of Malaysia Act 599

Part X

PRODUCT LIABILITY Section

66. Interpretation

67. Meaning of “defect”

68. Liability for defective products

69. Extent of liability for loss or damage

70. Application of other written law

71. Prohibition on exclusion from liability

72. Defences

Part XI

THE NATIONAL CONSUMER ADVISORY COUNCIL

73. Establishment of the National Consumer Advisory Council

74. Membership of Council

75. Temporary exercise of functions of Chairman

76. Vacation of office

77. Revocation of appointment

78. Resignation

79. Filling of vacancy

80. Secretary to Council and other officers

81. Allowance

82. Council may invite others to meetings

83. Validity of acts and proceedings

84. Regulations relating to the Council Part XIa

84a. Committee on Advertisement 84b. Membership of Committee on Advertisement WJW21/1045 Act 599.indd 8 18/03/2022 6:42 PM Consumer Protection 9 84c. Provisions of Schedule to apply to Committee on Advertisement 84d. Regulations relating to the Committee on Advertisement

Part XII

THE TRIBUNAL FOR CONSUMER CLAIMS

85. Establishment of the Tribunal for Consumer Claims

86. Membership of Tribunal

87. Temporary exercise of functions of Chairman

88. Vacation of office

89. Revocation of appointment

90. Resignation

91. Filling of vacancy

92. Remuneration

93. Secretary to Tribunal and other officers

94. Public servant

95. No action to lie against Tribunal

96. Sittings of Tribunal

97. Commencement of proceedings

98. Jurisdiction of Tribunal

99. Limitation of jurisdiction 100. Extension of jurisdiction by agreement 101. Abandonment to bring claim within jurisdiction 102. Cause of action not to be split 103. (Deleted)

104. Exclusion of jurisdiction of court 105. Disposal of perishable goods 106. Notice of claim and hearing 107. Negotiation for settlement 108. Right to appear at hearings Section WJW21/1045 Act 599.indd 9 18/03/2022 6:42 PM 10 Laws of Malaysia Act 599 109. Proceedings to be public 109a. Procedure to be reduced into writing 110. Evidence 111. Tribunal may act in absence of party 112. Awards of Tribunal 113. Reference to a Judge of the High Court on a question of law 114. Reasons for decision 115. Orders and settlements to be recorded in writing 116. Decisions of Tribunal to be final 117. Criminal penalty for failure to comply 118. Procedure where no provision is made 119. Want of form 120. Disposal of documents, etc.

121. Act or omission done in good faith 122. Regulations in respect of the Tribunal

Part XIII

ENFORCEMENT

123. Power of investigation 123a. Complaints to Assistant Controller 124. Authority cards 124a. Power of Assistant Controller to require provision of information 124b. Assistant Controller may retain documents 124c. Access to records 124d. Power to enter premises, and inspect goods and documents, etc.

124e. Power of arrest 125. Search by warrant 126. Search and seizure without warrant Section WJW21/1045 Act 599.indd 10 18/03/2022 6:42 PM Consumer Protection 11 126a. Warrant admissible notwithstanding defects 126b. Access to recorded information, computerized data, etc.

127. List of things seized 128. (Deleted)

129. (Deleted)

130. (Deleted)

131. Forfeiture of goods, etc., seized 132. Cost of holding goods, etc., seized 133. No costs or damages arising from seizure to be recoverable 134. Protection of informers 134a. Evidence of agent provocateur is admissible 134b. Presumption and examination with regards to sample 135. Reward for information 135a. Tipping-off 136. Destruction, concealment, mutilation and alteration of records, etc.

137. Offences with respect to information 138. Obstruction, etc.

139. Use of confidential information

Part XIV

GENERAL AND MISCELLANEOUS

140. Receipts 141. Power to order compliance 142. Failure to comply with lawful order 143. Offences by body corporate 144. Offences by employees, agents or employees of agents 145. General penalty 146. Compounding of offences Section WJW21/1045 Act 599.indd 11 18/03/2022 6:42 PM 12 Laws of Malaysia Act 599 147. Institution of prosecution 148. Jurisdiction to try offences 149. Protection of officers 150. Regulations

Schedule Section WJW21/1045 Act 599.indd 12 18/03/2022 6:42 PM Consumer Protection 13 Act 599 An Act to provide for the protection of consumers, the establishment of the National Consumer Advisory Council and the Tribunal for Consumer Claims, and for matters connected therewith. [15 November 1999, P.U. (B) 415/1999] BE IT ENACTED by the Parliament of Malaysia as follows: Part I PRELIMINARY Short title and commencement 1. (1) This Act may be cited as the Consumer Protection Act 1999. (2) This Act shall come into operation on a date to be appointed by the Minister, by notification in the Gazette, and the Minister may appoint different dates for different provisions of this Act. Application 2. (1) Subject to subsection (2), this Act shall apply in respect of all goods and services that are offered or supplied to one or more consumers in trade including any trade transaction conducted through electronic means. WJW21/1045 Act 599.indd 13 18/03/2022 6:42 PM 14 Laws of Malaysia Act 599 (2) This Act shall not apply— (a) to securities as defined in the *Securities Industry Act 1983 [Act 280]; (b) to futures contracts as defined in the *Futures Industry Act 1993 [Act 499]; (c) to contracts made before the date on which this Act comes into operation; (d) in relation to land or interests in land except as may be expressly provided in this Act; (e) to services provided by professionals who are regulated by any written law; and (f) to healthcare services provided or to be provided by healthcare professionals or healthcare facilities. (g) (Deleted by Act A1298). (3) (Deleted by Act A1381). (4) The application of this Act shall be supplemental in nature and without prejudice to any other law regulating contractual relations. Interpretation 3. (1) In this Act, unless the context otherwise requires— “acquiring”, in relation to— (a) goods, includes obtaining goods by way of purchase, exchange or taken on lease, hire or hire-purchase; (b) services, includes accepting a service in any manner, and “acquire” and “acquisition” shall be construed accordingly; *NOTE—This Act has since been repealed by the Capital Market and Services Act 2007 [Act 671] which comes into operation on 28 September 2007 except Division 2 of Part VI which comes into operation on 1 April 2010–see subsection 381(2) of Act 671, P.U. (B) 342/2007 and P.U. (B) 143/2010. WJW21/1045 Act 599.indd 14 18/03/2022 6:42 PM Consumer Protection 15 “advertisement” includes every form of advertisement, whether or not accompanied by or in association with spoken or written words or other writing or sounds and whether or not contained or issued in a publication, and includes advertisement— (a) by the display of notices; (b) by means of catalogues, price lists, circulars, labels, cards or other documents or materials; (c) by the exhibition of films or of pictures or photographs; or (d) by means of radio, television, telecommunication or any other similar means; “business” means any undertaking that is carried on whether for gain or reward or not and in the course of which goods or services are acquired or supplied whether at a price or otherwise; “consumer” means a person who— (a) acquires or uses goods or services of a kind ordinarily acquired for personal, domestic or household purpose, use or consumption; and (b) does not acquire or use the goods or services, or hold himself out as acquiring or using the goods or services, primarily for the purpose of— (i) resupplying them in trade; (ii) consuming them in the course of a manufacturing process; or (iii) in the case of goods, repairing or treating, in trade, other goods or fixtures on land; “Controller”, “Deputy Controller” and “Assistant Controller” mean persons appointed as such under section 7; “Council” or “National Consumer Advisory Council” means the council established under section 73; WJW21/1045 Act 599.indd 15 18/03/2022 6:42 PM 16 Laws of Malaysia Act 599 “goods” means goods which are primarily purchased, used or consumed for personal, domestic or household purposes, and includes— (a) goods attached to, or incorporated in, any real or personal property; (b) animals, including fish; (c) vessels and vehicles; (d) utilities; and (e) trees, plants and crops whether on, under or attached to land or not, but does not include choses in action, including negotiable instruments, shares, debentures and money; “healthcare facility” means any premises in which one or more members of the public receive healthcare services; “healthcare professional” includes a medical practitioner, dental practitioner, pharmacist, clinical psychologist, nurse, midwife, medical assistant, physiotherapist, occupational therapist and other allied healthcare professional and any other person involved in the giving of medical, health, dental, pharmaceutical or any other healthcare services; “healthcare services” includes— (a) medical, dental, nursing, midwifery, allied health, pharmacy, and ambulance services and any other service provided by a healthcare professional; (b) accommodation for the purpose of any healthcare service; (c) any service for the screening, diagnosis or treatment of persons suffering from, or believed to be suffering from any disease, injury or disability of mind or body; (d) any service for preventive or promotive health purpose; (e) any service by any healthcare para-profesional; WJW21/1045 Act 599.indd 16 18/03/2022 6:42 PM Consumer Protection 17 (f) any service for curing or alleviating any abnormal condition of the human body by the application of any apparatus, equipment, instrument or device or any other medical technology; or (g) any health related services including alternative and traditional medical services; “manufacturer” means a person who carries on a business of assembling, producing or processing goods, and includes— (a) any person who holds himself out to the public as a manufacturer of the goods; (b) any person who affixes his brand or mark, or causes or permits his brand or mark to be affixed, to the goods; and (c) where goods are manufactured outside Malaysia and the foreign manufacturer of the goods does not have an ordinary place of business in Malaysia, a person who imports or distributes those goods; “premises” means any place, building or vehicle, whether permanent or temporary; “prescribed” means prescribed by or under this Act or any regulations made under this Act, and where no mode is mentioned, means prescribed from time to time by order published in the Gazette; “price” includes consideration in any form, whether direct or indirect, and includes any consideration that in effect relates to the acquisition or supply of goods or services although ostensibly relating to any other matter or thing; “publication” includes advertisement to the public or any member of the public by any means, and “publish” shall be construed accordingly; “record” includes account books, bank books, vouchers, receipts, correspondence and any other document regardless of whether the record is on paper or is in electronic, photographic or other form but does not include patient medical record; WJW21/1045 Act 599.indd 17 18/03/2022 6:42 PM 18 Laws of Malaysia Act 599 “regulations” means regulations made under this Act; “security” includes any charge or encumbrance; “services” includes any rights, benefits, privileges or facilities that are or are to be provided, granted or conferred under any contract but does not include rights, benefits or privileges in the form of the supply of goods or the performance of work under a contract of service; “subsidiary” has the same meaning as given in the *Companies Act 2016 [Act 777]; “supplier” means a person who, in trade— (a) supplies goods to a consumer by transferring the ownership or the possession of the goods under a contract of sale, exchange, lease, hire or hire-purchase to which that person is a party; or (b) supplies services to a consumer, and includes— (i) where the rights of the supplier have been transferred by assignment or by operation of law, the person for the time being entitled to those rights; (ii) a financier who has lent money on the security of goods supplied to a consumer, if the whole or any part of the price of the goods is to be paid out of the proceeds of the loan and if the loan was arranged by a person who, in trade, supplied the goods; (iii) a person who, in trade, assigns or procures the assignment of goods to a financier to enable the financier to supply those goods, or goods of that kind, to the consumer; and (iv) a person who, in trade, is acting as agent for another person where that other person is not supplying in trade; *NOTE—This Act has replaced the Companies Act 1965 [Act 125] which came into operation on 31 January 2017–see subsection 620(1) of Act 777. WJW21/1045 Act 599.indd 18 18/03/2022 6:42 PM Consumer Protection 19 “supply”, in relation to— (a) goods, means to supply or resupply by way of sale, exchange, lease, hire or hire-purchase; (b) services, means to provide, grant or confer; “this Act” includes any subsidiary legislation made under this Act; “trade” means any trade, business, industry, profession, occupation, activity of commerce or undertaking relating to the supply or acquisition of goods or services; “Tribunal” means the Tribunal for Consumer Claims established under section 85. (2) In this Act, a reference to— (a) engaging in a conduct shall be read as a reference to doing or refusing to do an act, and includes— (i) omitting to do an act; or (ii) making it known that an act will or, as the case may be, will not, be done; (b) the acquisition of goods includes a reference to the acquisition of property in or rights in relation to goods pursuant to a supply of the goods; (c) the supply or acquisition of goods or services includes a reference to the agreement to supply or acquire goods or services; (d) the supply or acquisition of goods includes a reference to the supply or acquisition of goods together with other goods or services or both; (e) the supply or acquisition of services includes a reference to the supply or acquisition of services together with other goods or services or both; WJW21/1045 Act 599.indd 19 18/03/2022 6:42 PM 20 Laws of Malaysia Act 599 (f) the resupply of goods acquired from a person includes a reference to— (i) a supply of goods to another person in an altered form or condition; and (ii) a supply to another person of other goods in which the acquired goods have been incorporated. (3) In this Act, where it is necessary to determine the time at which a guarantee commences to apply— (a) goods shall be treated as supplied at the time when the consumer acquires the right to possess the goods; (b) services shall be treated as supplied at the time when the services are provided, granted or conferred. (4) For the purposes of this Act, an undertaking, assertion or representation by any name shall be deemed to be an express guarantee if it has the same or substantially the same effect as an express guarantee. Ouster of choice of law 4. This Act shall have effect notwithstanding any contract term which applies or purports to apply the law of another country where the term appears to the court to have been imposed wholly or mainly for the purpose of enabling the party imposing it to evade the operation of this Act. Savings for other relevant legislation 5. Nothing in this Act shall remove or restrict the effect of, or prevent reliance on— (a) any written law which imposes on the supplier a duty stricter than that imposed under this Act; (b) any written law by which any term not inconsistent with this Act is to be implied in a contract for the supply of any goods or services; WJW21/1045 Act 599.indd 20 18/03/2022 6:42 PM Consumer Protection 21 (c) any written law relating to contracts of employment or contracts of apprenticeship; or (d) any term in any agreement in writing between a supplier and a consumer to the extent that the term— (i) imposes a stricter duty on the supplier than that imposed under this Act; or (ii) provides a remedy more advantageous to the consumer than the remedies provided under this Act. No contracting out 6. (1) The provisions of this Act shall have effect notwithstanding anything to the contrary in any agreement. (2) Every supplier and every manufacturer who purports to contract out of any provision of this Act commits an offence. (3) Nothing in subsection (1) shall prevent a consumer who has a claim under this Act from agreeing to settle or compromise that claim. Appointment of Controller, Deputy Controllers, etc. 7. (1) The Minister may appoint, from among public officers, a Controller of Consumer Affairs and such number of Deputy Controllers of Consumer Affairs, Assistant Controllers of Consumer Affairs and other officers as may be necessary for the purposes of this Act. (2) The Controller shall, subject to the general direction and control of the Minister, perform the functions and duties imposed and exercise the powers conferred upon him under this Act. (3) The Deputy Controllers, Assistant Controllers and other officers appointed under subsection (1) shall be under the direction and control of the Controller. WJW21/1045 Act 599.indd 21 18/03/2022 6:42 PM 22 Laws of Malaysia Act 599 (4) A Deputy Controller may perform all the functions and duties imposed and exercise all the powers conferred upon the Controller under this Act. (5) All officers appointed under this section shall be deemed to be public servants within the meaning of the Penal Code [Act 574]. Part II MISLEADING AND DECEPTIVE CONDUCT, FALSE REPRESENTATION AND UNFAIR PRACTICE Interpretation 8. For the purposes of this Part— (a) “false”, “misleading” or “deceptive”, in relation to conduct, representation or practice, includes conduct, representation or practice which is capable of leading a consumer into error; and (b) “price”, in relation to any goods or services, in addition and without prejudice to the generality of the definition of “price” in section 3, means— (i) the aggregate of the sums required to be paid by a consumer for or otherwise in respect of the supply of the goods or services; or (ii) except in subsections 12(3) and (4), any method which will be or has been applied for the purpose of determining the aggregate. Misleading conduct 9. No person shall engage in conduct that— (a) in relation to goods, is misleading or deceptive, or is likely to mislead or deceive, the public as to the nature, manufacturing process, characteristics, suitability for a purpose, availability or quantity, of the goods; or WJW21/1045 Act 599.indd 22 18/03/2022 6:42 PM Consumer Protection 23 (b) in relation to services, is misleading or deceptive, or is likely to mislead or deceive, the public as to the nature, characteristics, suitability for a purpose, availability or quantity, of the services. False or misleading representation 10. (1) No person shall make a false or misleading representation that— (a) the goods are of a particular kind, standard, quality, grade, quantity, composition, style or model; (b) the goods have had a particular history or particular previous use; (c) the services are of a particular kind, standard, quality or quantity; (d) the services are supplied by any particular person or by any person of a particular trade, qualification or skill; (e) a particular person has agreed to acquire the goods or services; (f) the goods are new or reconditioned; (g) the goods were manufactured, produced, processed or reconditioned at a particular time; (h) the goods or services have any sponsorship, approval, endorsement, performance characteristics, accessories, uses or benefits; (i) the person has any sponsorship, approval, endorsement or affiliation; (j) concerns the need for any goods or services; (k) concerns the existence, exclusion or effect of any condition, guarantee, right or remedy; or (l) concerns the place of origin of the goods. WJW21/1045 Act 599.indd 23 18/03/2022 6:42 PM 24 Laws of Malaysia Act 599 (2) In this section, “quantity” includes length, width, height, area, volume, capacity, weight and number. False representation and other misleading conduct in relation to land 11. (1) No person shall in connection with the sale or grant or possible sale or grant of an interest in land or with the promotion by any means of the sale or grant of an interest in land— (a) falsely represent that any person has any sponsorship, approval, endorsement or affiliation; or (b) make a false or misleading representation concerning any or all of the following: (i) the nature of the interest in the land; (ii) the price payable for the land; (iii) the location of the land; (iv) the characteristics of the land; (v) the use to which the land is capable of being put or may lawfully be put; (vi) the existence or availability of facilities associated with the land. (2) In this section, “interest”, in relation to land, means a registered or registrable interest in the land, and includes— (a) a right of occupancy of the land or of a building or part of a building erected on the land, arising by virtue of the holding of shares or by virtue of a contract to purchase shares in a company that owns the land or building; or (b) a right, power or privilege over or in connection with the land. WJW21/1045 Act 599.indd 24 18/03/2022 6:42 PM Consumer Protection 25 (3) This section does not apply to housing accommodation as provided under the Housing Developers (Control and Licensing) Act 1966 [Act 118]. Misleading indication as to price 12. (1) A person commits an offence— (a) if he gives to a consumer an indication which is misleading as to the price at which any goods or services are available; or (b) if an indication given by him to a consumer as to the price at which any goods or services are available becomes misleading and he fails to take reasonable steps to prevent the consumer from relying on the indication. (2) For the purposes of subsection (1), it shall be immaterial— (a) whether the person who gives the indication is acting on his own behalf or on behalf of another; (b) whether or not the person who gives the indication is the person or included among the persons from whom the goods or services are available; (c) whether the indication is or becomes misleading in relation to all the consumers to whom it is given or only in relation to some of them. (3) For the purposes of this section, an indication given to a consumer is misleading as to a price or a method of determining a price if what is conveyed by the indication, or what the consumer may reasonably be expected to infer from the indication or any omission from it, includes any of the following: (a) that the price or method is not what in fact it is; (b) that the applicability of the price or method does not depend on facts or circumstances on which it does in fact depend; WJW21/1045 Act 599.indd 25 18/03/2022 6:42 PM 26 Laws of Malaysia Act 599 (c) that the price covers or the method takes into account matters in respect of which an additional charge is in fact made; (d) that a person who in fact has no such expectation, expects— (i) the price to be increased or reduced, whether or not at a particular time or by a particular amount; (ii) the price, or the price as increased or reduced, as the case may be, to be maintained, whether or not for a particular period; (iii) the method to be altered, whether or not at a particular time or in a particular respect; or (iv) the method or the method as altered, as the case may be, to remain unaltered, whether or not for a particular period; (e) that the facts or circumstances by reference to which the consumer may reasonably be expected to judge the validity of any relevant comparison made or implied by the indication are not what they in fact are. (4) For the purposes of paragraph (3)(e), a comparison is a relevant comparison in relation to a price or a method of determining a price, as the case may be, if the comparison is made between that price or method or any price which has been or may be determined by that method, and— (a) any price or value that is stated or implied to be or to have been or to be likely to be attributed or attributable to the goods or services in question, or to any other goods or services; or (b) any method or other method that is stated or implied to be or to have been or to be likely to be applied or applicable for the determination of the price or value of the goods or services in question, or of the price or value of any other goods or services. WJW21/1045 Act 599.indd 26 18/03/2022 6:42 PM Consumer Protection 27 Bait advertising 13. (1) No person shall advertise for supply at a specified price goods or services which that person— (a) does not intend to offer for supply; or (b) does not have reasonable grounds for believing can be supplied, at that price for a period that is, and in quantities that are, reasonable having regard to the nature of the market in which the person carries on business and the nature of the advertisement. (2) In a prosecution for a failure to offer goods or services to a consumer in accordance with subsection (1), it shall be a defence if the person charged proves that— (a) he offered to supply or to procure another person to supply, to the consumer, within a reasonable time, goods or services of the kind advertised, in a reasonable quantity and at the advertised price, and where the offer is accepted by the consumer, that the person has so supplied or procured another person to supply, the goods or services; or (b) he offered to supply to the consumer immediately, or to procure another person to supply to the consumer within a reasonable time, equivalent goods or services, in a reasonable quantity and at the advertised price, and where the offer is accepted by the consumer, that the person has so supplied or procured another person to supply, such equivalent goods or services. Gifts, prizes, free offers, etc. 14. (1) No person shall offer any gift, prize or other free item— (a) with the intention of not providing it; or (b) with the intention of not providing it as offered. WJW21/1045 Act 599.indd 27 18/03/2022 6:42 PM 28 Laws of Malaysia Act 599 (2) No person shall in offering any gift, prize or other free item with the purchase of any goods or services, whether or not contingent on the purchase of other goods or services— (a) charge more than the regular price for the goods or services to be purchased; or (b) reduce the quantity or quality of the goods or services to be purchased. (3) A person who offers a gift, prize or other free item may impose any reasonable condition on the offer. (4) Where a person imposes a condition on the offer, he shall— (a) describe the condition clearly; (b) ensure that the description of the condition is conspicuously placed near the expression “free” or “free offer”, as the case may be; and (c) ensure that the print of the description of the condition is at least half as large as the print used for the expression “free” or “free offer”. (5) For the purposes of this section— “free” or “free offer” includes any expression of similar meaning; “regular price” means the price at which similar goods or services are regularly sold on the market. Claim that goods are limited 15. (1) No person shall, in supplying or offering to supply goods for sale to consumers, describe the goods as limited unless their edition, printing, minting, crafting or production is restricted to— (a) a pre-determined maximum quantity; or (b) the actual quantity ordered or subscribed to within a specified and reasonably short period of time. WJW21/1045 Act 599.indd 28 18/03/2022 6:42 PM Consumer Protection 29 (2) A claim that goods are limited shall state clearly— (a) the maximum quantity of goods which are offered for sale; and (b) the specific time period or dates for which the goods are offered for sale. (3) The statements required under subsection (2) shall be conspicuously placed near the claim. Demanding or accepting payment without intending to supply 16. No person shall demand for or accept, any payment or other consideration for goods or services, if at the time of the demand or acceptance that person— (a) does not intend to supply the goods or services; (b) intends to supply goods or services materially different from the goods or services in respect of which the payment or other consideration is demanded for or accepted; or (c) does not have reasonable grounds to believe he will be able to supply the goods or services within any specified period, or where no period is specified, within a reasonable time. Future services contract 17. (1) For the purposes of this section, “future services contract” means a contract for consumer services that will be provided on a continuing basis and as prescribed by the Minister from time to time. (2) A consumer who cancels a future services contract may be charged by the supplier the following amount: (a) five percent of the full contract price; (b) the cost of any goods the consumer used or is keeping; or WJW21/1045 Act 599.indd 29 18/03/2022 6:42 PM 30 Laws of Malaysia Act 599 (c) the portion of the full contract price representing services received by the consumer. (3) Where the consumer has paid the supplier more money than the supplier is entitled to charge under paragraph (2)(a), (b) or (c), the supplier shall refund the extra payment or make a refund available, within fourteen days of cancellation. (4) A cancellation of a future services contract shall take effect— (a) at the time at which the cancellation is communicated to the supplier; or (b) where it is not reasonably practicable to communicate with the supplier, at the time at which the consumer indicates to the supplier, by means which are reasonable in the circumstances, his intention to cancel the future services contract. (5) Subject to subsection (6), a cancellation of the future services contract may be communicated by words or conduct or both which indicate the intention of the consumer to cancel the contract, and it shall not be necessary to use any particular form of words, as long as the intention to cancel is clear. (6) Where it is reasonably practicable to communicate with the supplier, subsection (5) shall take effect subject to any express provision in the future services contract requiring notice of cancellation to be in writing. Presumption of liability for advertisement 18. Where the conduct or representation in relation to any goods or services is made or published in an advertisement, the advertisement shall be deemed to have been made by— (a) the person who directly or indirectly claims to supply the goods or services; (b) the person on whose behalf the advertisement is made; or WJW21/1045 Act 599.indd 30 18/03/2022 6:42 PM Consumer Protection 31 (c) both of them, as the case may require, unless the contrary is proved. Part III SAFETY OF GOODS AND SERVICES Safety standards 19. (1) The Minister may by regulations prescribe the safety standards in respect of— (a) any goods or class of goods; and (b) any services or class of services, and may prescribe different safety standards for different goods or services, or classes of goods or services. (2) The safety standard in relation to goods may relate to any or all of the following matters: (a) the performance, composition, contents, manufacture, processing, design, construction, finish or packaging of the goods; (b) the testing of the goods during or after manufacture or processing; (c) the form and content of markings, warnings or instructions to accompany the goods. (3) For the purposes of subsection (1), the Minister may, on the recommendation of the Controller and with consultation with the competent agency— (a) adopt in whole or in part the safety standard used by the competent agency; or (b) obtain advice from experts in the relevant field. WJW21/1045 Act 599.indd 31 18/03/2022 6:42 PM 32 Laws of Malaysia Act 599 (4) Where no safety standard has been prescribed under subsection (1), the person supplying or offering to supply the goods or services shall adopt and observe a reasonable standard of safety to be expected by a reasonable consumer, due regard being had to the nature of the goods or services concerned. (5) In this section, “competent agency” means any person, body or authority that has determined or has the expertise to determine safety standards for any goods or services. (6) This Part shall not apply to healthcare goods and food. (7) For the purpose of this Part, “healthcare goods” means any goods used or intended to be used, provided or intended to be provided or prescribed or intended to be prescribed in the provision of healthcare services. Compliance with safety standards 20. No person shall supply, or offer to or advertise for supply, any goods or services which do not comply with the safety standards determined under section 19. General safety requirement for goods 21. In addition and without prejudice to section 20, no person shall supply, or offer to or advertise for supply, any goods which are not reasonably safe having regard to all the circumstances, including— (a) the manner in which, and the purposes for which, the goods are being or will be marketed; (b) the get-up of the goods; (c) the use of any mark in relation to the goods; and (d) instructions or warnings in respect of the keeping, use or consumption of the goods. WJW21/1045 Act 599.indd 32 18/03/2022 6:42 PM Consumer Protection 33 General safety requirement for services 21a.  In addition and without prejudice to section 20, no person shall supply, or offer to or advertise for supply, any services which are not reasonably safe having regard to all the circumstances, including— (a) the nature of the service, and composition and mode of provision; (b) its effect on human life and health, and property; (c) the appearance, design, labelling, instructions for installation or use, warnings, instructions for disposal of the property relating to the service and other information provided by the service provider; and (d) whether there are any categories of persons who may be at risk when using the service. Defence 22. (1) Goods or services shall not be regarded as failing to comply with the requirements of section 20 or 21, or both, as the case may be, where it is shown that— (a) the alleged failure is attributable to compliance with a requirement imposed under any written law; or (b) the alleged failure is a failure to do more in relation to any matter than may be required under sections 20 and 21. (2) In any proceedings for an offence under this Part, it shall be a defence for the person charged to show that at the time he supplied, or offered or agreed to supply, or exposed or possessed for supply, the goods or services, he— (a) had no knowledge; and (b) had no reasonable ground to believe, WJW21/1045 Act 599.indd 33 18/03/2022 6:42 PM 34 Laws of Malaysia Act 599 that the goods or services failed to comply with the requirements of section 20 or 21, or both, as the case may be. (3) Subsection (2) shall not apply in relation to manufacturers. Prohibition against unsafe goods and services 23. (1) The Minister may, on the recommendation of the Controller, by order published in the Gazette, declare any goods or any class of goods to be prohibited goods or any services or class of services to be prohibited services, where the goods or goods of that class or services or services of that class have caused or are likely to cause injury to any person or property or is otherwise unsafe. (2) An order made under subsection (1) may require the supplier, in such manner and within such period as may be specified in the order, and at the supplier’s own expense, to do any or all of the following: (a) recall the prohibited goods; (b) stop the supply of, or the offer to supply, the prohibited goods or prohibited services; (c) stop the advertisement of the prohibited goods or prohibited services; (d) disclose to the public any information relating to— (i) the characteristics of the prohibited goods or prohibited services which render them unsafe; (ii) the circumstances in which use of the prohibited goods or prohibited services are unsafe; (iii) any other matter relating to the prohibited goods or prohibited services or the use of the prohibited goods or prohibited services as may be specified; (e) repair or replace the prohibited goods or prohibited services; WJW21/1045 Act 599.indd 34 18/03/2022 6:42 PM Consumer Protection 35 (f) refund to any person to whom the prohibited goods or prohibited services were supplied the price paid or the value of the consideration given for the prohibited goods or prohibited services or any lesser amount as may be reasonable having regard to the use that that person has had of the prohibited goods or prohibited services. (3) Where an order is made under subsection (1), the Controller shall, by notice to the supplier, require the supplier to take any or all of the actions referred to in the order. (4) A notice under subsection (3) need not be provided directly to the supplier and may be provided by general methods, including placing notices in the public news media, as the Controller thinks fit, provided that the notice is clear and reasonable. (5) The supplier shall comply with all the requirements of any order and notice made under this section. (6) Further and without prejudice to the foregoing, where an order under subsection (1) is in effect— (a) no person shall supply, or offer to or advertise for supply, any prohibited goods or prohibited services; and (b) no supplier shall— (i) where the notice identifies a defect in, or a dangerous characteristic of, the prohibited goods or prohibited services, supply goods or services of a kind to which the order relates which contain the defect or have the characteristic; or (ii) in any other case, supply goods or services of a kind to which the order relates. Prohibition of importation of goods or services 24. The importation of any goods or services or any class of goods or services which do not comply with the provisions of this Part is prohibited. WJW21/1045 Act 599.indd 35 18/03/2022 6:42 PM 36 Laws of Malaysia Act 599 UNFAIR CONTRACT TERMS Interpretation for purposes of Part IIIa 24a.  In this Part— (a) “contract” has the same meaning as assigned to it in section 2 of the Contracts Act 1950 [Act 136]; (b) “standard form contract” means a consumer contract that has been drawn up for general use in a particular industry, whether or not the contract differs from other contracts normally used in that industry; and (c) “unfair term” means a term in a consumer contract which, with regard to all the circumstances, causes a significant imbalance in the rights and obligations of the parties arising under the contract to the detriment of the consumer. Application of Part IIIa 24b.  Without prejudice to the provisions in the Contracts Act 1950, the Specific Relief Act 1950 [Act 137], the Sale of Goods Act 1957 [Act 382] and the provisions of any other law for the time being in force, the provisions of this Part shall apply to all contracts. General procedural unfairness 24c.  (1)  A contract or a term of a contract is procedurally unfair if it has resulted in an unjust advantage to the supplier or unjust disadvantage to the consumer on account of the conduct of the supplier or the manner in which or circumstances under which the contract or the term of the contract has been entered into or has been arrived at by the consumer and supplier. WJW21/1045 Act 599.indd 36 18/03/2022 6:42 PM Consumer Protection 37 (2) For the purposes of this section, a court or the Tribunal may take into account the following circumstances: (a) the knowledge and understanding of the consumer in relation to the meaning of the terms of the contract or their effect; (b) the bargaining strength of the parties to the contract relative to each other; (c) reasonable standards of fair dealing; (d) whether or not, prior to or at the time of entering into the contract, the terms of the contract were subject to negotiation or were part of a standard form contract; (e) whether or not it was reasonably practicable for the consumer to negotiate for the alteration of the contract or a term of the contract or to reject the contract or a term of the contract; (f) whether expressions contained in the contract are in fine print or are difficult to read or understand; (g) whether or not, even if the consumer had the competency to enter into the contract based on his or her capacity and soundness of mind, the consumer— (i) was not reasonably able to protect his or her own interests or of those whom he or she represented at the time the contract was entered; or (ii) suffered serious disadvantages in relation to other parties because the consumer was unable to appreciate adequately the contract or a term of the contract or its implications by reason of age, sickness, or physical, mental, educational or linguistic disability, or emotional distress or ignorance of business affairs; (h) whether or not independent legal or other expert advice was obtained by the consumer who entered into the contract; WJW21/1045 Act 599.indd 37 18/03/2022 6:42 PM 38 Laws of Malaysia Act 599 (i) the extent, if any, to which the provisions of the contract or a term of the contract or its legal or practical effect was accurately explained by any person to the consumer who entered into the contract; (j) the conduct of the parties who entered into the contract in relation to similar contracts or courses of dealing between them; and (k) whether the consumer relied on the skill, care or advice of the supplier or a person connected with the supplier in entering into the contract. General substantive unfairness 24d.  (1)  A contract or a term of a contract is substantively unfair if the contract or the term of the contract— (a) is in itself harsh; (b) is oppressive; (c) is unconscionable; (d) excludes or restricts liability for negligence; or (e) excludes or restricts liability for breach of express or implied terms of the contract without adequate justification. (2) For the purposes of this section, a court or the Tribunal may take into account the following circumstances: (a) whether or not the contract or a term of the contract imposes conditions— (i) which are unreasonably difficult to comply with; or (ii) which are not reasonably necessary for the protection of the legitimate interests of the supplier who is a party to the contract; WJW21/1045 Act 599.indd 38 18/03/2022 6:42 PM Consumer Protection 39 (b) whether the contract is oral or wholly or partly in writing; (c) whether the contract is in standard form; (d) whether the contract or a term of the contract is contrary to reasonable standards of fair dealing; (e) whether the contract or a term of the contract has resulted in a substantially unequal exchange of monetary values or in a substantive imbalance between the parties; (f) whether the benefits to be received by the consumer who entered into the contract are manifestly disproportionate or inappropriate, to his or her circumstances; (g) whether the consumer who entered into the contract was in a fiduciary relationship with the supplier; and (h) whether the contract or a term of the contract— (i) requires manifestly excessive security for the performance of contractual obligations; (ii) imposes penalties which are disproportionate to the consequences of a breach of contract; (iii) denies or penalizes the early repayment of debts; (iv) entitles the supplier to terminate the contract unilaterally without good reason or without paying reasonable compensation; or (v) entitles the supplier to modify the terms of the contract unilaterally. Burden of proof 24e.  If a contract or a term of a contract excludes or restricts liability, or excludes rights, duties and liabilities, it is for the supplier relying on such exclusion or restriction to prove that it is not without adequate justification. WJW21/1045 Act 599.indd 39 18/03/2022 6:42 PM 40 Laws of Malaysia Act 599 Power to raise an issue of unfairness 24f.  A court or the Tribunal may, in proceedings before it, raise an issue as to whether a contract or its terms are unfair under sections 24c and 24d, even if none of the parties has raised the issue in its pleadings. Effect of unfair terms 24g.  (1)  In this Part, where a court or the Tribunal comes to the conclusion, having regard to sections 24c and 24d that a contract or a term of a contract is either procedurally or substantively unfair or both, the court or the Tribunal may declare the contract or the term of the contract as unenforceable or void and the court may grant judgment, and the Tribunal may make an award as provided for under section 112 of this Act. (2) A court or the Tribunal may determine if any of the terms of the contract which are either procedurally or substantially unfair, or both, are severable, and whether and to what extent and in what manner, the remaining terms of the contract can be enforced or given effect to. Executed contracts 24h.  A court may grant judgment, and the Tribunal may make an award as provided for under section 112 of this Act, notwithstanding that the contract has been wholly or partly executed and for that purpose the court or Tribunal may consider— (a) whether and to what extent restitution is possible in the facts and circumstances of the case; and (b) where such restitution is not possible, either wholly or partly, whether any compensation is payable. WJW21/1045 Act 599.indd 40 18/03/2022 6:42 PM Consumer Protection 41 Contravention of Part IIIa to be an offence 24i.  (1)  Any person who contravenes any of the provisions of this Part commits an offence and shall on conviction be liable— (a) if such person is a body corporate, to a fine not exceeding two hundred and fifty thousand ringgit, and for a second or subsequent offence, to a fine not exceeding five hundred thousand ringgit; (b) if such person is not a body corporate, to a fine not exceeding one hundred thousand ringgit or to imprisonment for a term not exceeding three years, or to both, and for a second or subsequent offence, to a fine not exceeding two hundred and fifty thousand ringgit or to imprisonment for a term not exceeding six years, or to both. (2) In the case of a continuing offence, the offender shall, in addition to the penalties under subsection (1), be liable to a fine not exceeding two thousand ringgit for each day or part of a day during which the offence continues after conviction. Regulations relating to unfair contract terms 24j.  The Minister may make such regulations as may be necessary or expedient in respect of this Part. CREDIT SALE TRANSACTIONS Application of Part IIIb 24k.  (1)  Without prejudice to the provisions in the Contracts Act 1950, the Specific Relief Act 1950 and the Sale of Goods Act 1957, the provisions of this Part shall apply to all credit sale agreements. (2) This Part shall not apply to a credit sale transaction entered into between a purchaser and a co-operative society that is registered under the Co-operative Societies Act 1993 [Act 502] or any sale transaction involving a credit card. WJW21/1045 Act 599.indd 41 18/03/2022 6:42 PM 42 Laws of Malaysia Act 599 Interpretation for purposes of Part IIIb 24l.  For the purpose of this Part— “credit facility” means a facility provided by a credit facility provider to a purchaser under a credit sale transaction which allows the payment of goods sold to be made in instalments; “credit facility provider” means any person, including a seller, who provides credit facilities to a purchaser in a credit sale transaction; “credit sale agreement” means an agreement entered into between a purchaser, who is a consumer, and a credit facility provider for the sale of goods by which— (a) a credit facility is provided by the credit facility provider to the purchaser in a credit sale transaction of such goods; and (b) the credit payment for the purchased goods is made by the purchaser to the credit sale provider by instalments; “credit sale transaction” means a credit transaction between a credit facility provider and a purchaser for the payment of purchased goods by way of instalments; “dealer” means a person, other than the employee of a credit facility provider, who negotiates on behalf of the credit facility provider for the purposes of making a credit sale agreement; “goods” means any goods or class of goods prescribed by the Minister under section 24m; “seller” means any person who sells goods to any purchaser through a credit sale transaction; “statutory rebate” means— (a) a rebate on the outstanding terms charges calculated according to the prescribed formula; or (b) a rebate on the amount of premium paid in respect of the insurance of goods, WJW21/1045 Act 599.indd 42 18/03/2022 6:42 PM Consumer Protection 43 granted upon early settlement of the payment of the total outstanding amount payable under a credit sale agreement; “terms charges” means an interest calculated at a rate per annum on the initial amount financed by a credit facility provider in a credit sale agreement; “total outstanding amount payable” means the total amount payable by a purchaser under a credit sale agreement and the amount derived from the terms charges on overdue instalments which has yet to be paid less— (a) the total amount of the instalments paid by or on behalf of the purchaser, excluding deposit; and (b) statutory rebate, if any. Power of Minister to prescribe goods 24m.  For the purpose of this Part, a credit sale agreement may only be made in respect of any goods or class of goods as prescribed by the Minister. Preconditions of credit sale agreement 24n.  (1)  Before any credit sale agreement is entered into in respect of any goods or class of goods, a seller or credit facility provider, or any person acting on behalf of the seller or credit facility provider, or a dealer, who carries out negotiations leading to the making of the credit sale agreement shall serve on the prospective purchaser a prescribed written statement relating to the summary of financial obligation of the prospective purchaser duly completed and signed by the seller, the credit facility provider, the person acting on behalf of the seller or the credit facility provider, or the dealer, as the case may be. (2) After the service of the written statement referred to in subsection (1) and upon an application being made— (a) by the prospective purchaser to the seller or the person acting on behalf of the seller or the credit sale provider, or the dealer, referred to in subsection (1), the seller, WJW21/1045 Act 599.indd 43 18/03/2022 6:42 PM 44 Laws of Malaysia Act 599 person or dealer shall take such steps to obtain the consent of the credit facility provider to provide the credit facility to the prospective purchaser and the credit facility provider may give its consent; or (b) by the prospective purchaser to the credit facility provider referred to in subsection (1), the credit facility provider may give its consent to provide the credit facility to the prospective purchaser. (3) A credit facility provider may impose a processing fee which shall not exceed the prescribed fee on the prospective purchaser who makes the application under subsection (2). (4) The credit facility provider may impose only one processing fee in respect of one credit sale agreement irrespective of the number of goods purchased under the agreement. (5) After the consent of the credit facility provider to provide the credit facility to the prospective purchaser has been given under subsection (2), the seller or the credit facility provider, or the person acting on behalf of the seller or the credit facility provider, or the dealer, as the case may be, shall serve on the prospective purchaser a prescribed written statement relating to the consent of the credit facility provider to provide the credit facility to the prospective purchaser duly completed and signed by the credit facility provider. (6) The written statements referred to in subsections (1) and (5) shall be served by delivering the written statements personally to the prospective purchaser or any person acting on his behalf who shall acknowledge receipt of the written statements. (7) Any prospective purchaser who has been served with the written statement referred to in subsection (1) or (5) shall not be under any obligation to enter into any credit sale agreement, and no payment or other consideration shall be required from him in respect of the preparation or service of such written statement. (8) No credit sale agreement shall be entered into within the period of ten working days after the service of the written statement under subsection (5). WJW21/1045 Act 599.indd 44 18/03/2022 6:42 PM Consumer Protection 45 (9) Notwithstanding subsection (8), the prospective purchaser may elect to enter into a credit sale agreement after three working days from the date of service of the written statement under subsection (5). (10) A credit facility provider shall refund the processing fee imposed under subsection (3) to the prospective purchaser if— (a) the consent of the credit facility provider to provide the credit facility is not given under subsection (2); or (b) the prospective purchaser elects not to enter into the credit sale agreement. (11) A credit sale agreement entered into in contravention of subsection (1), (5), (6), (7), (8) or (9) shall be void. (12) If a dealer or a person acting on behalf of the seller or credit facility provider carries out negotiations leading to the making of a credit sale agreement in contravention of subsection (1) or (5), and thereafter the seller or credit facility provider enters into a credit sale agreement, notwithstanding that the credit sale agreement is void, the dealer or such person commits an offence. (13) Any person who— (a) imposes an obligation on a prospective purchaser to enter into any credit sale agreement after the written statement referred to in subsection (1) or (5) has been served on the prospective purchaser; or (b) requires a prospective purchaser to make any payment or to provide other consideration in respect of the preparation or service of the written statement referred to in subsection (1) or (5), notwithstanding that the credit sale agreement is void, commits an offence. (14) A credit facility provider who enters into a credit sale agreement in contravention of subsection (1), (5), (6), (8) or (9), notwithstanding that the credit sale agreement is void, commits an offence. WJW21/1045 Act 599.indd 45 18/03/2022 6:42 PM 46 Laws of Malaysia Act 599 (15) A credit facility provider who fails to comply with subsection (3), (4) or (10) commits an offence. Credit sale agreement to be made in writing 24o.  (1)  A credit sale agreement in respect of any goods or class of goods shall be made in writing and in the national language or the English language. (2) A credit sale agreement which contravenes subsection (1) shall be void. (3) A credit facility provider who enters into a credit sale agreement which does not comply with subsection (1), notwithstanding that the credit sale agreement is void, commits an offence. Contents of credit sale agreement 24p.  (1)  Every credit sale agreement— (a) shall contain the following information: (i) the date on which the credit sale agreement comes into force; (ii) the number of monthly instalments to be paid by the purchaser under the credit sale agreement; (iii) the amount of each of the instalments, and the person to whom and the place at which the payments of the instalments are to be made; (iv) the date for the payment of each of the instalments; (v) the description of any part of consideration which is provided or is to be provided otherwise than in cash; (vi) the description of the goods which is sufficient to identify them; WJW21/1045 Act 599.indd 46 18/03/2022 6:42 PM Consumer Protection 47 (vii) the address where the goods under the credit sale agreement are kept or used; (viii) the terms charges, and ancillary charges including late payment charges, processing fee, storage fee, collection fee or delivery charges, if any; and (ix) the rights and obligations of the purchaser and credit facility provider; (b) shall contain the following information in a tabular form: (i) the cash price, that is the price at which the purchaser might have paid for the goods, if he purchased the goods in cash, at the time of signing of the credit sale agreement; (ii) the amount paid or provided by way of deposit, including any booking fee, by the purchaser showing separately the amount paid in cash and the amount provided by any consideration other than cash, if any; (iii) the freight charges, that is any amount incurred for the expenses of delivering the goods to the purchaser, and including any amount incurred based on the delivery order of the purchaser, if any; (iv) the vehicle registration fee, that is any amount payable for the vehicle registration fee in respect of a motor vehicle, if any; (v) any amount payable for insurance in respect of the goods or any of the goods, if any; (vi) the total of the amount referred to in subparagraphs (i), (iii), (iv) and (v) less the deposit referred to in subparagraph (ii), if any; (vii) the terms charges; WJW21/1045 Act 599.indd 47 18/03/2022 6:42 PM 48 Laws of Malaysia Act 599 (viii) the annual percentage rate for terms charges which shall be calculated in accordance with the prescribed formula; (ix) the balance originally payable, that is the total of the amount referred to in subparagraphs (vi) and (vii); and (x) the total amount payable which shall consist of— (A) the amount referred to in subparagraphs (ii), (vi) and (vii); or (B) the amount referred to in subparagraphs (i), (iii), (iv), (v) and (vii); and (c) shall not contain any information which differs in any material way from the information specified in paragraphs (1)(a) and (b). (2) A credit sale agreement which contravenes subsection (1) shall be void. (3) A credit facility provider who enters into a credit sale agreement in contravention of subsection (1), notwithstanding that the credit sale agreement is void, commits an offence. Ownership in purchased goods under credit sale agreement 24q.  Upon the signing of a credit sale agreement, the ownership in the purchased goods shall pass to the purchaser. Rights and obligations of purchaser 24r.  (1)  In relation to a credit sale agreement, a purchaser— (a) is entitled to choose whether the agreement is to be made in the national language or the English language before the agreement is signed; (b) is entitled to an implied guarantee that he shall have and enjoy quiet possession of the goods; and WJW21/1045 Act 599.indd 48 18/03/2022 6:42 PM Consumer Protection 49 (c) is entitled to an implied guarantee that the goods shall be free from any charge or encumbrance. (2) In relation to a credit sale agreement, a purchaser shall— (a) furnish the monthly amount of instalment payable to the credit facility provider on the agreed date of payment of each instalment; (b) cause the purchased goods to be insured in his name during the period of the agreement, where applicable; and (c) upon a request by a credit facility provider under paragraph 24s(1)(a), inform the credit facility provider in writing where the goods are kept or used, or if the goods are not in his possession, to whom he has delivered the goods or the circumstances under which he has lost possession of the goods. Rights and obligations of credit facility provider 24s.  (1)  In relation to a credit sale agreement, a credit facility provider is entitled to— (a) request, by notice in writing, the purchaser to state in writing where the goods are kept or used, or if the goods are not in the purchaser’s possession, to whom the purchaser has delivered the goods or the circumstances under which the purchaser has lost possession of the goods; (b) cause the goods to be insured in the name of the purchaser against any risks that the credit facility provider thinks fit, if any, for the period of the credit sale agreement; and (c) collect any booking fee or deposit from the purchaser in respect of any purchased goods, where applicable. WJW21/1045 Act 599.indd 49 18/03/2022 6:42 PM 50 Laws of Malaysia Act 599 (2) In relation to a credit sale agreement, a credit facility provider shall— (a) serve a copy of the credit sale agreement to the purchaser within twenty-one days after the making of the credit sale agreement; (b) give a receipt to the purchaser in respect of each payment of instalment made; (c) subject to subsection (3), at any time before the final payment of instalment is made under the credit sale agreement, and within twenty-one days after the credit facility provider has received a request in writing from the purchaser, supply to the purchaser a statement signed by the credit facility provider showing— (i) the total amount paid to the credit facility provider by or on behalf of the purchaser; (ii) the amount which has become due under the agreement but remains unpaid; (iii) the amount which is to become payable under the agreement; and (iv) the amount derived from the terms charges on overdue instalments; (d) issue an authority card to any person acting on behalf of the credit facility provider for the purposes of collecting or receiving the payment of instalments or any outstanding amount under the credit sale agreement, or collecting or receiving goods surrendered by the purchaser under section 24w; and (e) where the dealer or person acting on behalf of the credit facility provider for the purposes of collecting or receiving the payment of instalments or any outstanding amount under the credit sale agreement, or collecting or receiving goods surrendered by the purchaser, has ceased to be such dealer or person, inform the purchaser in writing of such cessation and that no payment of instalments or surrender of goods shall be made to such dealer or person. WJW21/1045 Act 599.indd 50 18/03/2022 6:42 PM Consumer Protection 51 (3) The credit facility provider may not comply with the request referred to in paragraph (2)(c) if he has supplied to the purchaser the statement referred to in that paragraph within a period of three months immediately preceding the receipt of the request. (4) A credit facility provider who fails to comply with subsection (2) commits an offence. Limitation on terms charges 24t.  (1)  The rate of the terms charges in respect of any goods or class of goods under a credit sale agreement as calculated in accordance with the prescribed formula shall not exceed the prescribed rate in respect of the goods or class of goods. (2) Where a credit sale agreement is entered into in contravention of subsection (1), the purchaser may, by notice in writing to the credit facility provider, elect— (a) to treat the agreement as void; or (b) to have the excess amount reduced from the total amount of the terms charges payable by him under the agreement. (3) Where the purchaser elects to treat the credit sale agreement as void under paragraph (2)(a)— (a) the agreement shall be void; (b) the credit facility provider shall refund to the purchaser any amount paid out of the total amount payable or other consideration provided by or on behalf of the purchaser under the agreement; and (c) the purchaser shall surrender the purchased goods to the credit facility provider. (4) Where the purchaser elects to have the excess amount reduced from the total amount of the terms charges payable by him under paragraph (2)(b), the credit facility provider shall reduce the excess amount from the total amount of the terms charges payable under the credit sale agreement. WJW21/1045 Act 599.indd 51 18/03/2022 6:42 PM 52 Laws of Malaysia Act 599 (5) If after the reduction made under subsection (4), it is found that the total amount of the terms charges payable has been overpaid by the purchaser under the credit sale agreement, the purchaser may set off the amount of the overpayment against the total amount payable under the agreement. (6) A credit facility provider who fails to comply with subsection (1), paragraph (3)(b) or subsection (4) commits an offence. (7) A purchaser who fails to comply with paragraph (3)(c) commits an offence. (8) In this section, “excess amount” means the difference between the amount of the terms charges in respect of any goods or class of goods under a credit sale agreement and the amount of the terms charges as calculated according to the prescribed rate. Limitation on period of payment of instalments and charges 24u.  (1)  The period of payment of instalments under a credit sale agreement shall not exceed the prescribed period. (2) The rate of late payment charges on overdue instalments imposed under a credit sale agreement shall not exceed the prescribed rate. (3) A credit facility provider who fails to comply with subsection (1) or (2) commits an offence. Default in payment of instalments by purchaser 24v.  (1)  In the event of default in payment of two consecutive instalments by a purchaser under a credit sale agreement, the credit facility provider shall issue a notice to the purchaser on the settlement of the overdue instalments under the agreement. (2) Upon receipt of the notice under subsection (1), the purchaser may within twenty-one days elect to— (a) pay the overdue instalments and the late payment charges to the credit facility provider; WJW21/1045 Act 599.indd 52 18/03/2022 6:42 PM Consumer Protection 53 (b) make an early settlement of the credit sale agreement by paying the total amount payable under the agreement to the credit facility provider; or (c) terminate the credit sale agreement and surrender the purchased goods to the credit facility provider in accordance with section 24w. (3) If the purchaser elects to make an early settlement under paragraph (2)(b), the credit facility provider shall grant the statutory rebate to the purchaser. (4) If the purchaser fails to make the election under subsection (2), the credit facility provider may recover, through legal proceedings, the total outstanding amount payable by the purchaser under the credit sale agreement as a debt due to the credit facility provider. (5) A credit facility provider who fails to comply with subsection (1) or (3) commits an offence. Surrender of goods 24w.  (1)  A purchaser may, at any time or upon making the election under paragraph 24v(2)(c), surrender the purchased goods to the credit facility provider. (2) The purchaser shall surrender the purchased goods on a date as agreed by the credit facility provider and the purchaser, and at the place of business of the credit facility provider nearest to the place where the purchased goods are kept or used or at another place as agreed by the credit facility provider and the purchaser. (3) Where the purchased goods are surrendered under subsection (1), the credit facility provider shall not impose any cost incurred by the credit facility provider in storing the purchased goods or any other incidental cost. (4) Upon receipt of the purchased goods surrendered by the purchaser under subsection (1), the credit facility provider shall sell or otherwise dispose of the purchased goods. WJW21/1045 Act 599.indd 53 18/03/2022 6:42 PM 54 Laws of Malaysia Act 599 (5) If the purchased goods surrendered by the purchaser under subsection (1) are sold or disposed of, the purchaser is entitled to the best price that could reasonably be obtained by the credit facility provider upon the sale or disposal of the purchased goods. (6) If there is any surplus between the proceeds of sale or disposal of the purchased goods surrendered and the total outstanding amount payable under the credit sale agreement, the credit facility provider shall pay the amount of the surplus to the purchaser. (7) If there is any deficiency between the proceeds of sale or disposal of the purchased goods surrendered and the total outstanding amount payable under the credit sale agreement, the purchaser shall pay the amount of the deficiency to the credit facility provider. (8) If the purchaser fails to pay the amount of the deficiency to the credit facility provider under subsection (7), the credit facility provider may recover, through legal proceedings, the amount of the deficiency as a debt due to the credit facility provider. (9) A credit facility provider who fails to comply with subsection (3), (4) or (6) commits an offence. Restriction on disclosure or circulation of personal data 24x.  A credit facility provider shall not disclose or circulate the personal data of a purchaser obtained under a credit sale transaction to a third party unless the purchaser has been informed of the purpose of such disclosure or circulation and a written consent of the purchaser has been obtained. Prohibition on repossession of goods 24y.  A credit facility provider shall not at any time, whether upon default of payment of instalments or otherwise, repossess the purchased goods from the purchaser. WJW21/1045 Act 599.indd 54 18/03/2022 6:42 PM Consumer Protection 55 Contravention of section 24x or 24y to be an offence 24z.  (1)  A credit facility provider who contravenes section 24x or 24y commits an offence and shall, on conviction, be liable— (a) if such person is a body corporate, to a fine not exceeding two hundred and fifty thousand ringgit, and for a second or subsequent offence, to a fine not exceeding five hundred thousand ringgit; or (b) if such person is not a body corporate, to a fine not exceeding one hundred thousand ringgit or to imprisonment for a term not exceeding three years, or to both, and for a second or subsequent offence, to a fine not exceeding two hundred and fifty thousand ringgit or to imprisonment for a term not exceeding six years, or to both. (2) In the case of a continuing offence, the offender shall, in addition to the penalties under subsection (1), be liable to a fine not exceeding two thousand ringgit for each day or part of a day during which the offence continues after conviction. Regulations relating to credit sale transactions 24aa.  (1)  The Minister may make such regulations as may be necessary or expedient in respect of credit sale transactions and credit sale agreements. (2) Without prejudice to the generality of subsection (1), such regulations may prescribe— (a) the procedure relating to the making and execution of credit sale agreements including the conduct of the parties prior to and after the making of the agreement; and (b) the formula and the rate for terms charges, period of instalments, statutory rebates, late payment charges, booking fees and ancillary charges. WJW21/1045 Act 599.indd 55 18/03/2022 6:42 PM 56 Laws of Malaysia Act 599 Part IV OFFENCES, DEFENCES AND REMEDIES IN RELATION TO PARTS II AND III Contravention of Parts II and III to be an offence 25. (1) Any person who contravenes any of the provisions of Parts II and III commits an offence and shall on conviction be liable— (a) if such person is a body corporate, to a fine not exceeding two hundred and fifty thousand ringgit, and for a second or subsequent offence, to a fine not exceeding five hundred thousand ringgit; (b) if such person is not a body corporate, to a fine not exceeding one hundred thousand ringgit or to imprisonment for a term not exceeding three years or to both, and for a second or subsequent offence, to a fine not exceeding two hundred and fifty thousand ringgit or to imprisonment for a term not exceeding six years or to both. (2) In the case of a continuing offence, the offender shall, in addition to the penalties under subsection (1), be liable to a fine not exceeding one thousand ringgit for each day or part of a day during which the offence continues after conviction. Offence caused by act or default of another person 26. Where an offence under Part II or III is due to the act or default of another person, that other person shall be deemed to have committed of the offence and may be charged with and convicted of the offence whether or not proceedings are taken against the first-mentioned person. Defence of mistake, accident, etc. 27. In any proceedings for an offence under section 25, it shall be a defence for the person charged to prove— (a) that the contravention was due to— (i) a reasonable mistake on his part; WJW21/1045 Act 599.indd 56 18/03/2022 6:42 PM Consumer Protection 57 (ii) reasonable reliance on information supplied to him; (iii) the act or default of another person; (iv) an accident; or (v) a cause beyond his control; and (b) that he took reasonable precautions and exercised all due diligence to avoid such contravention by himself or by any person under his control. Defence of innocent publication of advertisement 28. Where an offence under section 25 is committed by the publication of an advertisement, it shall be a defence in any proceedings for the offence for the person charged to prove that— (a) his business is that of publishing or arranging for the publication of advertisements; and (b) he received the advertisement or the information contained in the advertisement, as the case may be, for publication in the ordinary course of business; and (c) he did not know and had no reason to suspect that the publication of the advertisement would constitute an offence under section 25. Power of court to grant ancillary relief 29. (1) Where, in any proceedings under this Part, or on the application of any person, the court finds that such person, whether or not he is a party to the proceedings, has suffered or is likely to suffer loss or damage by the conduct of any other person that constitutes or would constitute— (a) a contravention of; (b) aiding, abetting, counselling or procuring the contravention of; WJW21/1045 Act 599.indd 57 18/03/2022 6:42 PM 58 Laws of Malaysia Act 599 (c) inducing by threats, promises or otherwise the contravention of; (d) being in any way knowingly concerned in or party to, whether directly or indirectly, the contravention of; or (e) conspiring with any other person in the contravention of, any of the provisions of Part II or III, the court may, without prejudice to any other relief it may grant, make any or all of the orders referred to in subsection (2). (2) For the purposes of this section, the court may make the following orders: (a) an order declaring— (i) the whole or any part of a contract made between the person who suffered or is likely to suffer the loss or damage and the person who engaged in the conduct referred to in subsection (1); or (ii) the whole or any part of a collateral arrangement relating to such a contract, to be void and, if the court thinks fit, to be void ab initio or at all times on and after such date, before the date on which the order is made, as may be specified in the order; (b) an order varying the contract or arrangement in such manner as may be specified in the order and, if the court thinks fit, declaring the contract or arrangement to have had effect as so varied on and after such date, before the date on which the order is made, as may be specified in the order; (c) an order directing the person who engaged in the conduct referred to in subsection (1)— (i) to refund the money or return the property; (ii) to pay the amount of the loss or damage; WJW21/1045 Act 599.indd 58 18/03/2022 6:42 PM Consumer Protection 59 (iii) at the person’s own expense, to repair or provide parts for goods that have been supplied by him; (iv) at the person’s own expense, to supply specified services, to the person who suffered, or is likely to suffer, the loss or damage, as the case may be. (3) An order under paragraph (2)(a) or (b) shall not prevent proceedings from being instituted or maintained under this Part. (4) In an application for an order against a person under this section, a finding of fact made in proceedings for an offence under section 25, being proceedings in which that person was found to have engaged in conduct of the kind referred to in subsection (1), shall be prima facie evidence of that fact and the finding may be proved by the production of a document under the seal of the court in which the finding was made. Part V GUARANTEES IN RESPECT OF SUPPLY OF GOODS Application 30. The implied guarantees under this Part shall apply whether or not the goods are supplied in connection with services. Implied guarantee as to title 31. (1) Subject to subsection (5), the following guarantees shall be implied where goods are supplied to a consumer: (a) that the supplier has a right to sell the goods; (b) that the goods are free from any undisclosed security; and WJW21/1045 Act 599.indd 59 18/03/2022 6:42 PM 60 Laws of Malaysia Act 599 (c) that the consumer has a right to quiet possession of the goods, except in so far as that right is varied by— (i) a term of the agreement for supply where that agreement is a hire-purchase agreement within the meaning of the Hire-Purchase Act 1967 [Act 212]; (ii) a disclosed security; or (iii) a term of the agreement for supply. (2) Where subparagraphs (1)(c)(ii) and (iii) apply, the supplier shall first orally advise the consumer as to the way in which his right to quiet possession of the goods may be varied. (3) The advice given by the supplier under subsection (2) shall be as may be sufficient to enable a reasonable consumer to understand the general nature and effect of the variation. (4) Where a consumer has received oral advice under subsection (2)— (a) the supplier shall give to the consumer a written copy of the security or agreement for supply or a written copy of the part thereof which provides for the variation as explained to the consumer under subsection (2); and (b) the consumer shall acknowledge receipt thereof in writing. (5) Where the goods are only hired or leased— (a) paragraphs (1)(a) and (b) shall not apply; and (b) paragraph (1)(c) shall confer a right to quiet possession of the goods only for the period of the hire or lease. (6) For the purposes of this section— “right to sell” means a right to dispose of the ownership of the goods to the consumer at the time when that ownership is to pass; WJW21/1045 Act 599.indd 60 18/03/2022 6:42 PM Consumer Protection 61 “undisclosed security” means any security that is— (a) not disclosed to the consumer in writing before he agrees to the supply; and (b) not created by or with his express consent. Implied guarantee as to acceptable quality 32. (1) Where goods are supplied to a consumer there shall be implied a guarantee that the goods are of acceptable quality. (2) For the purposes of subsection (1), goods shall be deemed to be of acceptable quality— (a) if they are— (i) fit for all the purposes for which goods of the type in question are commonly supplied; (ii) acceptable in appearance and finish; (iii) free from minor defects; (iv) safe; and (v) durable; and (b) a reasonable consumer fully acquainted with the state and condition of the goods, including any hidden defects, would regard the goods as acceptable having regard to— (i) the nature of the goods; (ii) the price; (iii) any statements made about the goods on any packaging or label on the goods; (iv) any representation made about the goods by the supplier or the manufacturer; and (v) all other relevant circumstances of the supply of the goods. WJW21/1045 Act 599.indd 61 18/03/2022 6:42 PM 62 Laws of Malaysia Act 599 (3) Where any defects in the goods have been specifically drawn to the consumer’s attention before he agrees to the supply, then, the goods shall not be deemed to have failed to comply with the implied guarantee as to acceptable quality by reason only of those defects. (4) Where goods are displayed for sale or hire, the defects that are to be treated as having been specifically drawn to the consumer’s attention for the purposes of subsection (3) shall be defects disclosed on a written notice displayed with the goods. (5) Goods shall not be deemed to have failed to comply with the implied guarantee as to acceptable quality if— (a) the goods have been used in a manner or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and (b) the goods would have complied with the implied guarantee as to acceptable quality if they had not been used in that manner or to that extent. (6) A reference in subsections (3) and (4) to a defect is a reference to any failure of the goods to comply with the implied guarantee as to acceptable quality. Implied guarantee as to fitness for particular purpose 33. (1) Subject to subsection (2), the following guarantees shall be implied where goods are supplied to a consumer: (a) that the goods are reasonably fit for any particular purpose that the consumer makes known, expressly or by implication, to the supplier as the purpose for which the goods are being acquired by the consumer; and (b) that the goods are reasonably fit for any particular purpose for which the supplier represents that they are or will be fit. WJW21/1045 Act 599.indd 62 18/03/2022 6:42 PM Consumer Protection 63 (2) The implied guarantees referred to in subsection (1) shall not apply where the circumstances show that— (a) the consumer does not rely on the supplier’s skill or judgment; or (b) it is unreasonable for the consumer to rely on the supplier’s skill or judgment. (3) This section shall apply whether or not the purpose is a purpose as to which the goods are commonly supplied. Implied guarantee that goods comply with description 34. (1) Where goods are supplied by description to a consumer, there shall be implied a guarantee that the goods correspond with description. (2) A supply of goods is not prevented from being a supply by description by reason only that, being exposed for sale or hire, they are selected by a consumer. (3) If the goods are supplied by reference to a sample or demonstration model as well as by description, the implied guarantees in this section and section 35 shall apply. Implied guarantee that goods comply with sample 35. (1) The following guarantees shall be implied where goods are supplied to a consumer by reference to a sample or demonstration model: (a) that the goods correspond with the sample or demonstration model in quality; and (b) that the consumer will have a reasonable opportunity to compare the goods with the sample or demonstration model. (2) If the goods are supplied by reference to a description as well as by a sample or demonstration model, the implied guarantees in this section and section 34 shall apply. WJW21/1045 Act 599.indd 63 18/03/2022 6:42 PM 64 Laws of Malaysia Act 599 Implied guarantee as to price 36. (1) Where goods are supplied to a consumer, there shall be implied a guarantee that the consumer shall not be liable to pay to the supplier more than the reasonable price of the goods where the price for the goods is not— (a) determined by the contract; (b) left to be determined in a manner agreed by the contract; or (c) left to be determined by the course of dealing between the parties. (2) Where there is a failure to comply with the implied guarantee under subsection (1), the consumer’s only right of redress shall be to refuse to pay more than the reasonable price. (3) Nothing in Part VI shall be taken to confer on the consumer any other right of redress. (4) For the purposes of this section, what is a “reasonable price” shall be a question of fact depending on the circumstances of each particular case, and where the price has been fixed under any written law, the reasonable price shall be as may be specified under that written law. Implied guarantee as to repairs and spare parts 37. (1) Where imported or locally manufactured goods are supplied to a consumer, there shall be implied a guarantee that the manufacturer and the supplier will take reasonable action to ensure that facilities for the repair of the goods and the supply of spare parts for the goods are reasonably available for a reasonable period after the goods are so supplied. (2) Subsection (1) shall not apply where reasonable action has been taken to notify the consumer, at or before the time the imported or locally manufactured goods are supplied, that the manufacturer or the supplier or both does not undertake that repair facilities and spare parts will be available for those goods. WJW21/1045 Act 599.indd 64 18/03/2022 6:42 PM Consumer Protection 65 (3) Where reasonable action has been taken to notify the consumer, at or before the time the goods are supplied, that the manufacturer or supplier or both does not undertake that repair facilities and spare parts will be available for those goods after the expiration of a specified period, subsection (1) shall not apply in relation to the imported or locally manufactured goods after the expiration of that period. Manufacturer’s express guarantee 38. (1) An express guarantee given by a manufacturer of goods which are supplied to a consumer shall bind the manufacturer to the extent specified in subsections (2), (3) and (4). (2) An express guarantee in respect of goods given by a manufacturer in a document binds the manufacturer where the document is given to a consumer with the actual or apparent authority of the manufacturer in connection with the supply by a supplier of those goods to the consumer. (3) An express guarantee which is included in a document relating to the goods and which appears to have been made by the manufacturer of the goods shall, in the absence of proof to the contrary, be presumed to have been made by the manufacturer. (4) Proof that a consumer was given a document containing express guarantees by a manufacturer in respect of goods in connection with the supply of those goods to the consumer shall, in the absence of proof to the contrary, constitute proof that the document was given to the consumer with the authority of the manufacturer. (5) For the purposes of this section, “express guarantee”, in relation to any goods, means an undertaking, assertion or representation in relation to— (a) the quality, performance or characteristics of the goods; (b) the provision of services that are or may at any time be required in respect of the goods; (c) the supply of parts that are or may at any time be required for the goods; WJW21/1045 Act 599.indd 65 18/03/2022 6:42 PM 66 Laws of Malaysia Act 599 (d) the future availability of identical goods, or of goods constituting or forming part of a set of which the goods in relation to which the undertaking, assertion or representation is given or made form part of; or (e) the return of money or other consideration should the goods not meet any undertaking by the guarantor, given or made in connection with the supply of the goods or in connection with the promotion by any means of the supply or use of the goods. Part VI RIGHTS AGAINST SUPPLIERS IN RESPECT OF Consumer’s right of redress against suppliers 39. This Part gives a consumer a right of redress against a supplier of goods where the goods fail to comply with any of the implied guarantees under sections 31 to 37. Exception in respect of implied guarantee as to acceptable quality 40. Notwithstanding section 39, there shall be no right of redress against the supplier of goods under this Act in respect of the failure of the goods to comply with the implied guarantee as to acceptable quality where— (a) the manufacturer makes a representation in respect of the goods otherwise than by a statement on any packaging or label; and (b) the goods would have complied with the implied guarantee as to acceptable quality if that representation had not been made. WJW21/1045 Act 599.indd 66 18/03/2022 6:42 PM Consumer Protection 67 Options against suppliers where goods do not comply with guarantees 41. (1) Where a consumer has a right of redress against the supplier under this Part in respect of the failure of any goods to comply with a guarantee under Part V, the consumer may exercise the following remedies: (a) where the failure is one that can be remedied, the consumer may require the supplier to remedy the failure within a reasonable time in accordance with section 42; and (b) where the failure is one that cannot be remedied or is of a substantial character within the meaning of section 44, the consumer may— (i) subject to section 43, reject the goods in accordance with section 45; or (ii) obtain from the supplier damages in compensation for any reduction in the value of the goods below the price paid or payable by the consumer for the goods. (2) In addition to the remedies under subsection (1), the consumer may obtain from the supplier damages for any loss or damage suffered by the consumer, other than loss or damage through a reduction in the value of the goods, which is proved to be a result or consequence of the failure. (3) Where the supplier refuses or neglects to remedy the failure as required under paragraph (1)(a), or refuses or neglects to do so within a reasonable time, the consumer may— (a) have the failure remedied elsewhere and obtain from the supplier all reasonable costs incurred in having the failure remedied; or (b) subject to section 43, reject the goods in accordance with section 45. WJW21/1045 Act 599.indd 67 18/03/2022 6:42 PM 68 Laws of Malaysia Act 599 Satisfaction of requirement to remedy a failure 42. (1) A supplier may satisfy a requirement under section 41 to remedy a failure of any goods to comply with a guarantee by— (a) where the failure does not relate to title, repairing the goods; (b) where the failure relates to title, curing any defect in title; (c) replacing the goods with goods of identical type; or (d) providing a refund of any money paid or other consideration provided by the consumer in respect of the goods where the supplier cannot reasonably be expected to repair or replace the goods or cure any defect in title. (2) Where a consumer obtains goods to replace defective goods under paragraph (1)(c), the replacement goods shall, for the purposes of this Act, be deemed to be supplied by the supplier and the guarantees and obligations under this Act relating to the supply of goods to a consumer shall apply to the replacement goods. (3) A refund under paragraph (1)(d) means a refund in cash of the money paid or the value of any other consideration provided, or both, as the case may require. Loss of right to reject goods 43. (1) The right conferred under this Act to reject goods shall not apply where— (a) the right is not exercised within a reasonable time; (b) the goods have been disposed of by the consumer; (c) the goods have been lost or destroyed while in the possession of a person other than the supplier; WJW21/1045 Act 599.indd 68 18/03/2022 6:42 PM Consumer Protection 69 (d) the goods were damaged after delivery to the consumer for reasons not related to their state or condition at the time of supply; or (e) the goods have been attached to or incorporated in any real or personal property and the goods cannot be detached or isolated without damaging them. (2) For the purposes of paragraph (1)(a), “reasonable time” means a period from the time of the supply of the goods within which it would be reasonable to expect the defect to become apparent having regard to— (a) the type of goods; (b) the use to which a consumer is likely to put the goods; (c) the length of time for which it is reasonable for the goods to be used; and (d) the amount of use to which it is reasonable for the goods to be put before the defect becomes apparent. Failure of substantial character 44. For the purposes of paragraph 41(1)(b), a failure to comply with a guarantee shall be of a substantial character where— (a) the goods would not have been acquired by a reasonable consumer fully acquainted with the nature and extent of the failure; (b) the goods depart in one or more significant respects from the description by which they were supplied or, where they were supplied by reference to a sample or demonstration model, from the sample or demonstration model; (c) the goods are— (i) substantially unfit for a purpose for which goods of the type in question are commonly supplied; or WJW21/1045 Act 599.indd 69 18/03/2022 6:42 PM 70 Laws of Malaysia Act 599 (ii) where subsection 33(1) applies, unfit for a particular purpose made known to the supplier or represented by the supplier to be a purpose for which the goods would be fit, and the goods cannot easily and within a reasonable time be remedied to make them fit for such purpose; or (d) the goods are not of acceptable quality within the meaning of section 32 because they are unsafe. Manner of rejecting goods 45. (1) The consumer shall exercise the right conferred under this Act to reject goods by notifying the supplier of the decision to reject the goods and of the ground or grounds for the rejection. (2) Where the consumer exercises the right to reject goods, the consumer shall return the rejected goods to the supplier unless— (a) because of— (i) the nature of the failure to comply with the guarantee in respect of which the consumer has the right to reject the goods; or (ii) the size or height or method of attachment, the goods cannot be returned or removed or transported without significant cost to the consumer, in which case the supplier shall collect the goods at its own expense; (b) because of the method of attachment, the goods cannot be returned or removed without significant damage to the real or personal property to which they are attached, in which case the supplier shall compensate the consumer for any loss or damage resulting from or consequent upon such removal; or (c) the goods have already been returned to, or retrieved by, the supplier. WJW21/1045 Act 599.indd 70 18/03/2022 6:42 PM Consumer Protection 71 (3) Where the ownership in the goods has passed to the consumer before the consumer exercises the right of rejection, the ownership in the goods re-vests in the supplier upon notification of rejection. Consumer’s option of refund or replacement 46. (1) Where the consumer exercises the right to reject goods conferred under this Act, the consumer may choose to have— (a) a refund of any money paid or other consideration provided by the consumer in respect of the rejected goods; or (b) goods of the same type and of similar value to replace the rejected goods where such goods are reasonably available to the supplier as part of the stock of the supplier, and the supplier shall make provision accordingly. (2) A refund referred to in paragraph (1)(a) means a refund in cash of the money paid or the value of any other consideration provided, or both, as the case may require. (3) The obligation to refund cannot be satisfied by permitting the consumer to acquire other goods from the supplier. (4) Where a consumer obtains goods to replace rejected goods under paragraph (1)(b), the replacement goods shall, for the purposes of this Act, be deemed to be supplied by the supplier, and the guarantees and obligations under this Act relating to the supply of goods to a consumer shall apply to the replacement goods. Assessment of damages in case of hire-purchase agreements 47. The damages that a consumer may recover for a failure of goods supplied under a hire-purchase agreement to comply with a guarantee under this Act shall be assessed, in the absence of evidence to the contrary, on the basis that the consumer will complete the purchase of the goods or would have completed the purchase if the goods had complied with the guarantee. WJW21/1045 Act 599.indd 71 18/03/2022 6:42 PM 72 Laws of Malaysia Act 599 Liability for representation 48. (1) Where goods assigned or procured to be assigned to the supplier by a person acting in trade (the “dealer”) are supplied to a consumer, every representation made to the consumer by the dealer or by any person acting on the dealer’s behalf in connection with, or in the course of negotiations leading to, the supply of the goods shall give the consumer— (a) as against the supplier, subject to section 49, the same rights as the consumer would have had under this Act if the representation had been made by the supplier personally; and (b) as against the dealer who made the representation and any person on whose behalf the dealer was acting in making it, the same rights against any or all of them personally as the consumer would have had under this Act if that person had supplied the goods to the consumer as a result of the negotiations. (2) Without prejudice to any other rights or remedies to which a supplier may be entitled, a supplier shall be entitled, where the representation was made without his express or implied authority, to be indemnified by the dealer who made the representation and by any person on whose behalf the dealer was acting in making it, against any damage suffered by the supplier through the operation of subsection (1). Liability of assignees and financiers 49. (1) This section shall apply only in respect of hire-purchase agreements. (2) The liability under this Act of an assignee of the rights of a supplier under a contract of supply shall not exceed the amount owing by the consumer under the contract at the date of the assignment. (3) The liability under this Act of a financier who has lent money on the security of goods supplied to a consumer shall not exceed the amount owing by the consumer at the date of the loan. WJW21/1045 Act 599.indd 72 18/03/2022 6:42 PM Consumer Protection 73 (4) Where the assignee referred to in subsection (2) or the financier referred to in subsection (3) suffers any losses because of a liability to the consumer under this Act, the assignee or financier shall, subject to any agreement with the supplier, be entitled to be indemnified by the supplier against those losses. (5) No assignment of the rights under a contract of supply shall affect the exercise of any right or remedy given under this Act against the supplier. Part VII RIGHTS AGAINST MANUFACTURERS IN RESPECT OF Consumer’s right of redress against manufacturers 50. This Part gives a consumer a right of redress against a manufacturer of goods where— (a) the goods fail to comply with the implied guarantee as to acceptable quality under section 32; (b) the goods fail to comply with the implied guarantee as to correspondence with description under section 34 due to the failure of the goods to correspond with a material description applied to the goods by or on behalf of the manufacturer or with the express or implied consent of the manufacturer; (c) the goods fail to comply with the implied guarantee as to repairs and spare parts under section 37; (d) the goods fail, during the currency of the guarantee, to comply with any express guarantee given by the manufacturer that is binding on the manufacturer in accordance with section 38. WJW21/1045 Act 599.indd 73 18/03/2022 6:42 PM 74 Laws of Malaysia Act 599 Exceptions to right of redress against manufacturers 51. Notwithstanding section 50, there shall be no right of redress against the manufacturer under this Act in respect of goods which fail to comply with the implied guarantee under section 32 or 34 where the failure is due to— (a) an act, default or omission of, or any representation made by, a person other than the manufacturer; or (b) a cause independent of human control, occurring after the goods have left the control of the manufacturer. Options against manufacturers where goods do not comply with guarantees 52. (1) Where a consumer has a right of redress against the manufacturer under this Part in respect of the failure of any goods to comply with a guarantee under Part V, the consumer may obtain damages from the manufacturer— (a) for the reduction in the value of the goods resulting from the manufacturer’s failure, namely— (i) the reduction below the price paid or payable by the consumer for the goods; or (ii) the reduction below the average retail price of the goods at the time of supply, whichever price is lower; (b) for any loss or damage to the consumer resulting from the manufacturer’s failure, other than loss or damage through a reduction in the value of the goods, which is proved to be a result or consequence of the failure. (2) Where the consumer is entitled by an express guarantee given by the manufacturer to require the manufacturer to remedy the failure by— (a) repairing the goods; or WJW21/1045 Act 599.indd 74 18/03/2022 6:42 PM Consumer Protection 75 (b) replacing the goods with goods of identical type, no action shall be commenced under paragraph (1)(a) unless the consumer has required the manufacturer to remedy the failure and the manufacturer has refused or neglected to remedy, or has not succeeded in remedying, the failure within a reasonable time. Part VIII GUARANTEES IN RESPECT OF SUPPLY OF SERVICES Implied guarantee as to reasonable care and skill 53. Where services are supplied to a consumer, there shall be implied a guarantee that the services will be carried out with reasonable care and skill and that any material supplied in connection with such services will be fit for the purpose for which it is supplied. Implied guarantee as to fitness for particular purpose 54. (1) Where services are supplied to a consumer, there shall be implied a guarantee that the services, and any product resulting from the services, will be— (a) reasonably fit for any particular purpose; and (b) of such nature and quality that it can reasonably be expected to achieve any particular result, that the consumer makes known to the supplier, before or at the time of the making of the contract for the supply of the services, as the particular purpose for which the services are required or the result that the consumer desires to achieve. (2) The implied guarantees referred to in subsection (1) shall not apply where the circumstances show that— (a) the consumer does not rely on the supplier’s skill or judgment; or (b) it is unreasonable for the consumer to rely on the supplier’s skill or judgment. WJW21/1045 Act 599.indd 75 18/03/2022 6:42 PM 76 Laws of Malaysia Act 599 Implied guarantee as to time of completion 55. Where services are supplied to a consumer, there shall be implied a guarantee that the services will be completed within a reasonable time where the time for the services to be carried out is not— (a) determined by the contract; (b) left to be determined in a manner agreed by the contract; or (c) left to be determined by the course of dealing between the parties. Implied guarantee as to price 56. (1) Where services are supplied to a consumer, there shall be implied a guarantee that the consumer shall not be liable to pay to the supplier more than the reasonable price for the services where the price for the services is not— (a) determined by the contract; (b) left to be determined in a manner agreed by the contract; or (c) left to be determined by the course of dealing between the parties. (2) Where there is a failure to comply with the implied guarantee under subsection (1), the consumer’s only right of redress shall be to refuse to pay more than the reasonable price. (3) Nothing in Part IX shall be taken to confer on the consumer any other right of redress. (4) For the purposes of this section, what is a “reasonable price” shall be a question of fact depending on the circumstances of each particular case, and where the price has been fixed under any written law, the reasonable price shall be as may be specified under that written law. WJW21/1045 Act 599.indd 76 18/03/2022 6:42 PM Consumer Protection 77 Part IX RIGHTS AGAINST SUPPLIERS IN RESPECT OF GUARANTEES IN THE SUPPLY OF SERVICES Consumer’s right of redress against suppliers 57. This Part gives a consumer a right of redress against a supplier of services where the services or product resulting from the services fail to comply with any of the implied guarantees under sections 53 to 55. Exceptions to right of redress against supplier in relation to services 58. Notwithstanding section 57, there shall be no right of redress against the supplier under this Act in respect of the failure of the services or any product resulting from the services to comply with the implied guarantee under section 54 or 55 where the failure is due to— (a) an act, default or omission of, or any representation made by, a person other than the supplier; or (b) a cause independent of human control. Contracts of work and materials 59. Nothing in section 57 shall limit or affect the rights of a consumer under Part VI or VII where the contract is one involving work and materials. Options against suppliers where services do not comply with guarantees 60. (1) Where a consumer has a right of redress against the supplier under this Part in respect of the failure of any services or any product resulting from the services to comply with a guarantee under Part VIII, the consumer may exercise the following remedies: (a) where the failure is one that can be remedied, the consumer may require the supplier to remedy the failure within a reasonable time; WJW21/1045 Act 599.indd 77 18/03/2022 6:42 PM 78 Laws of Malaysia Act 599 (b) where the failure is one that cannot be remedied or is of a substantial character within the meaning of section 62, the consumer may— (i) subject to section 61, cancel the contract for the supply of the services in accordance with section 63; or (ii) obtain from the supplier damages in compensation for any reduction in the value of the product resulting from the services below the charge paid or payable by the consumer for the services. (2) In addition to the remedies under subsection (1), the consumer may obtain from the supplier damages for any loss or damage suffered by the consumer, other than loss or damage through a reduction in the value of the product resulting from the services, which is proved to be a result or consequence of the failure. (3) Where the supplier refuses or neglects to remedy the failure as required under paragraph (1)(a), or refuses or neglects to do so within a reasonable time, the consumer may— (a) have the failure remedied elsewhere and obtain from the supplier all reasonable costs incurred in having the failure remedied; or (b) subject to section 61, cancel the contract for the supply of the services in accordance with section 63. Loss of right to cancel contract 61. The right conferred under this Act to cancel a contract shall not apply where— (a) the services supplied under the contract is merely incidental to the supply of the goods; and (b) the consumer has or had the right to reject the goods under section 41, whether or not he exercises that right. WJW21/1045 Act 599.indd 78 18/03/2022 6:42 PM Consumer Protection 79 Failure of substantial character 62. For the purposes of paragraph 60(1)(b), a failure to comply with a guarantee shall be of a substantial character where— (a) the product resulting from the services— (i) is substantially unfit for a purpose for which services of the type in question are commonly supplied; or (ii) where subsection 54(1) applies— (A) is unfit for a particular purpose made known to the supplier; or (B) of such a nature and quality that the product cannot be expected to achieve a particular result made known to the supplier, and the product cannot easily and within a reasonable time be remedied to make it fit for the particular purpose or to achieve the particular result; or (b) the product resulting from the services is unsafe. Rules applying to cancellation of contract 63. (1) A cancellation of a contract for the supply of services shall not take effect— (a) before the time at which the cancellation is communicated to the supplier; or (b) where it is not reasonably practicable to communicate with the supplier, before the time at which the consumer indicates to the supplier, by means which are reasonable in the circumstances, his intention to cancel the contract. (2) Subject to subsection (3), a cancellation of the contract may be communicated by words or conduct or both which indicate the intention of the consumer to cancel the contract, and it shall not be necessary to use any particular form of words, as long as the intention to cancel is clear. WJW21/1045 Act 599.indd 79 18/03/2022 6:42 PM 80 Laws of Malaysia Act 599 (3) Where it is reasonably practicable to communicate with the supplier, subsection (2) shall take effect subject to any express provision in the contract requiring notice of cancellation to be in writing. Effect of cancellation of contract 64. (1) Where the consumer exercises the right conferred under this Act to cancel a contract for the supply of services— (a) the consumer shall be entitled to obtain from the supplier a refund of any money paid or other consideration provided in respect of the services unless a court or the Tribunal, as the case may be, orders that the supplier may retain the whole or any part of the money paid or other consideration provided by the consumer; (b) in so far as the contract has been performed at the time of the cancellation, no party shall by reason of the cancellation be divested of any property transferred or money paid under the contract, except as provided under paragraph (a); and (c) in so far as the contract remains unperformed at the time of the cancellation, no party shall be obliged or entitled to perform it further. (2) Nothing in subsection (1) shall affect— (a) the right of a party to recover damages in respect of a misrepresentation or the repudiation or breach of the contract by another party; (b) the right of the consumer to obtain damages under subparagraph 60(1)(b)(ii) or subsection 60(2) for failure to comply with a guarantee; or (c) the right of the consumer under this Act to reject goods supplied in connection with the services. WJW21/1045 Act 599.indd 80 18/03/2022 6:42 PM Consumer Protection 81 Power of court to grant ancillary relief 65. (1) Where the consumer cancels a contract for the supply of services under this Act, a court, in any proceedings or on an application made for the purpose, may make any order or orders granting relief under this section as it thinks just and practicable to do so. (2) An application for an order under this section may be made by— (a) the consumer; (b) the supplier; or (c) any other person who has suffered loss. (3) An order under this section may— (a) vest in any party to the proceedings the whole or any part of any real or personal property that was the subject of the contract or was the whole or part of the consideration for it; (b) direct any party to the proceedings to transfer or assign to any other such party or to give him the possession of the whole or any part of any real or personal property that was the subject of the contract or was the whole or part of the consideration for it; (c) without prejudice to any right to recover damages, direct any party to the proceedings to pay to any other such party such sum as the court thinks just; or (d) permit a supplier to retain the whole or any part of any money paid or other consideration provided in respect of the services under the contract. (4) An order under subsection (1) or any provision of it, may be made on and subject to such terms and conditions as the court thinks fit, not being a term or condition that would have the effect of preventing a claim for damages by any party. WJW21/1045 Act 599.indd 81 18/03/2022 6:42 PM 82 Laws of Malaysia Act 599 (5) In considering whether to make an order under this section, and in considering the terms and conditions it proposes to impose, the court shall have regard to the following: (a) any benefit or advantage obtained by the consumer by reason of anything done by the supplier in or for the purpose of supplying the services; (b) the value, in the opinion of the court, of any work or services performed by the supplier in or for the purpose of supplying the services; (c) any expenditure incurred by the consumer or the supplier in or for the purpose of the performance of the services; (d) the extent to which the supplier or the consumer was or would have been able to perform the contract in whole or in part; and (e) such other matters as the court thinks fit. (6) No order under paragraph (3)(a) shall be made if it would have the effect of depriving a person, not being a party to the contract, of the possession of, or any estate or interest in, any property acquired by him in good faith and for valuable consideration. (7) No order shall be made under this section in respect of any property if any party to the contract has so altered his position in relation to the property, whether before or after the cancellation of the contract, that having regard to all the relevant circumstances, it would in the opinion of the court, be inequitable to any party to make such an order. Part X PRODUCT LIABILITY Interpretation 66. (1) In this Part, unless the context otherwise requires— “agricultural produce” means any produce of the soil, of stock farming or of fisheries; WJW21/1045 Act 599.indd 82 18/03/2022 6:42 PM Consumer Protection 83 “damage” means death or personal injury, or any loss of or damage to any property, including land, as the case may require; “dependant” has the same meaning as in the Civil Law Act 1956 [Act 67]; “producer”, in relation to a product, means— (a) the person who manufactured it; (b) in the case of a substance which is not manufactured but is won or abstracted, the person who won or abstracted it; (c) in the case of a product which is not manufactured, won or abstracted but the essential characteristics of which are attributable to an industrial or other process having been carried out, the person who carried out that process; “product” means any goods and, subject to subsection (2), includes a product which is comprised in another product, whether by virtue of being a component part, raw material or otherwise. (2) For the purposes of this Part, a person who supplies any product in which other products are comprised therein, whether by virtue of being a component part, raw material or otherwise, shall not be treated by reason only of his supply of that product as supplying any of the products so comprised therein. Meaning of “defect” 67. (1) Subject to subsections (2) and (3), there is a defect in a product for the purposes of this Part if the safety of the product is not such as a person is generally entitled to expect. (2) In determining what a person is generally entitled to expect in relation to a product, all relevant circumstances shall be taken into account including— (a) the manner in which, and the purposes for which, the product has been marketed; (b) the get-up of the product; WJW21/1045 Act 599.indd 83 18/03/2022 6:42 PM 84 Laws of Malaysia Act 599 (c) the use of any mark in relation to the product; (d) instructions for or warnings with respect to doing or refraining from doing anything with or in relation to the product; (e) what may reasonably be expected to be done with, or in relation to, the product; and (f) the time when the product was supplied by its producer to another person. (3) Nothing in this section shall require a defect to be inferred from the mere fact that the safety of a product which is subsequently supplied is greater than the safety of the product in question. (4) For the purposes of this section, “safety”, in relation to a product, shall include— (a) safety with respect to products comprised therein; (b) safety in the context of risk of damage to property; and (c) safety in the context of risk of death or personal injury. Liability for defective products 68. (1) Where any damage is caused wholly or partly by a defect in a product, the following persons shall be liable for the damage: (a) the producer of the product; (b) the person who, by putting his name on the product or using a trade mark or other distinguishing mark in relation to the product, has held himself out to be the producer of the product; and (c) the person who has, in the course of his business, imported the product into Malaysia in order to supply it to another person. WJW21/1045 Act 599.indd 84 18/03/2022 6:42 PM Consumer Protection 85 (2) Where damage is caused wholly or partly by a defect in a product, the person who suffered the damage may within a reasonable period after the damage occurs request the supplier to identify any or all of the persons referred to in subsection (1), whether or not he is or they are still in existence. (3) For the purpose of subsection (2), it is immaterial whether the supplier supplied the defective product to— (a) the person who suffered the damage; (b) the producer of a product in which the defective product is comprised therein; or (c) any other person. (4) Where the supplier fails to comply with a request under subsection (2) within a reasonable time having regard to all the circumstances, the supplier shall be held liable for the loss or damage. (5) This section shall not apply to a person in respect of any defect in agricultural produce if the only supply of the agricultural produce by the person to another person was at a time when the agricultural produce has not undergone any industrial process. (6) Where two or more persons are liable under this Part for the same damage, their liability shall be joint and several. (7) This section shall be without prejudice to any liability arising otherwise than under this Part. (8) The Minister may, by order published in the Gazette, declare that no proceeding shall be brought before the Tribunal or any court in respect of any defect in any goods after the expiry of such period calculated from the date of manufacture of such goods or class or both of such goods as may be specified in the order; and upon the making of such declaration, no proceeding shall be brought in respect of such defect before the Tribunal or any court. WJW21/1045 Act 599.indd 85 18/03/2022 6:42 PM 86 Laws of Malaysia Act 599 Extent of liability for loss or damage 69. (1) Where any damage is caused wholly or partly by a defect in a product, the liability of the person liable for the damage under section 68 shall not include the loss of or damage to— (a) the defective product; (b) the whole or any part of the product which comprises the defective product; or (c) any property which at the time it is lost or damaged is not— (i) of a description of property ordinarily intended for private use, occupation or consumption; and (ii) intended by the person suffering the loss or damage mainly for his own private use, occupation or consumption. (2) For the purposes of paragraph (1)(c), loss or damage to property shall be deemed to have occurred at the earliest time at which a person with an interest in the property has knowledge of the material facts about the loss or damage. (3) For the purposes of subsection (2)— (a) the material facts about any loss of or damage to any property are such facts about the loss or damage as would lead a reasonable person with an interest in the property to consider the loss or damage sufficiently serious to justify his instituting proceedings for damages against a defendant who does not dispute liability and is able to satisfy a judgment against him; WJW21/1045 Act 599.indd 86 18/03/2022 6:42 PM Consumer Protection 87 (b) a person’s knowledge includes knowledge which he may reasonably be expected to acquire— (i) from facts observable or ascertainable by him; or (ii) from facts ascertainable by him with the help of appropriate expert advice which it is reasonable for him to seek: Provided that a person shall not be deemed to have knowledge of a fact ascertainable by him only with the help of expert advice unless he has failed to take all reasonable steps to obtain and where appropriate, to act on that advice. Application of other written law 70. (1) For the purposes of a claim under the Civil Law Act 1956, any damage for which a person is liable under section 68 shall be deemed to have been caused by the person’s wrongful act, neglect or default. (2) Where the person who suffered the damage caused wholly or partly by a defect in a product dies after suffering the damage, the request to the supplier under subsection 68(3) may, for the purposes of a claim under the Civil Law Act 1956, be made by the personal representative or dependant, as the case may be, of the deceased person. (3) Where any damage is caused partly by a defect in a product and partly by the fault of the person who suffered the damage, the Civil Law Act 1956 shall have effect as if the defect were the fault of every person liable under this Part for the damage caused by the defect. (4) For the purposes of any written law conferring jurisdiction on any court with respect to any matter, liability for damage under this Part shall be treated as liability in tort. (5) For the purposes of subsection (3), “fault” has the same meaning as in the Civil Law Act 1956. WJW21/1045 Act 599.indd 87 18/03/2022 6:42 PM 88 Laws of Malaysia Act 599 Prohibition on exclusion from liability 71. The liability of a person under this Part to a person who has suffered damage caused wholly or partly by a defect in a product, or to a dependant of such a person, shall not be limited or excluded by any contract term, notice or other provision. Defences 72. (1) In any civil proceeding under this Part against any person in respect of a defect in a product, it shall be a defence for that person to show— (a) that the defect is attributable to compliance with any requirement imposed under any written law; (b) that he did not at any time supply the defective product to another person; (c) that the defect did not exist in the product at the relevant time; (d) that the state of scientific and technical knowledge at the relevant time was not such that a producer of products of the same description as the product in question may reasonably be expected to discover the defect if it had existed in his product while it was under his control; or (e) that the defect— (i) is a defect in a product in which the product in question is comprised therein (the “subsequent product”); and (ii) is wholly attributable to— (A) the design of the subsequent product; or (B) compliance by the producer of the product in question with instructions given by the producer of the subsequent product. (2) For the purposes of subsection (1), “relevant time”— (a) in relation to electricity, means the time at which it was generated, being a time before it was transmitted or distributed; and WJW21/1045 Act 599.indd 88 18/03/2022 6:42 PM Consumer Protection 89 (b) in relation to any other product, means— (i) where section 68 applies, the time when the producer supplied the product to another person; and (ii) where section 68 does not apply, the time when the product was last supplied by a person to whom section 68 applies to another person. Part XI THE NATIONAL CONSUMER ADVISORY COUNCIL Establishment of the National Consumer Advisory Council 73. The Minister may establish the National Consumer Advisory Council to advise him on the following matters: (a) in respect of consumer issues and the operation of this Act; (b) the promotion of consumer protection and awareness in consumer affairs; and (c) any other matter which may be referred to it by the Minister for the proper and effective implementation of this Act and for the protection of consumers. Membership of Council 74. (1) The Council shall consist of the following members: (a) the Secretary General of the Ministry responsible for consumer affairs or his representative; and (b) not more than sixteen other persons to represent the interests of consumers, manufacturers, suppliers, other non-governmental organizations and academicians. WJW21/1045 Act 599.indd 89 18/03/2022 6:42 PM 90 Laws of Malaysia Act 599 (2) The members referred to in paragraph (1)(b)— (a) shall be appointed by the Minister for a term not exceeding two years; and (b) shall be eligible for reappointment upon expiry of his term of office. (3) The Minister shall appoint from among the members of the Council a Chairman and a Deputy Chairman. Temporary exercise of functions of Chairman 75. (1) Where the Chairman is for any reason unable to perform his functions or during any period of vacancy in the office of the Chairman, the Deputy Chairman shall perform the functions of the Chairman. (2) Where both the Chairman and the Deputy Chairman are for any reason unable to perform the functions of the Chairman or during any period of vacancy in the offices of the Chairman and Deputy Chairman, the Minister may appoint any member of the Council to perform the functions of the Chairman. (3) The Deputy Chairman or the member appointed under subsection (2), as the case may be, shall, during the period in which he is performing the functions of the Chairman under this section, be deemed to be the Chairman. Vacation of office 76. The office of a member of the Council referred to in paragraph 74(1)(b) shall become vacant— (a) upon the death of the member; (b) upon the member resigning from such office by letter addressed to the Minister; or (c) upon the expiration of his term of office. WJW21/1045 Act 599.indd 90 18/03/2022 6:42 PM Consumer Protection 91 Revocation of appointment 77. The Minister may revoke the appointment of a member of the Council referred to in paragraph 74(1)(b)— (a) if his conduct, whether in connection with his duties as a member of the Council or otherwise, has been such as to bring discredit to the Council; (b) if he has become incapable of properly carrying out his duties as a member of the Council; (c) if there has been proved against him, or he has been convicted on, a charge in respect of— (i) an offence involving fraud, dishonesty or moral turpitude; (ii) an offence under a law relating to corruption; (iii) an offence under this Act; or (iv) any other offence punishable with imprisonment for more than two years; (d) if he is adjudicated a bankrupt; (e) if he has been found or declared to be of unsound mind or has otherwise become incapable of managing his affairs; or (f) if he absents himself from three consecutive meetings of the Council without obtaining leave in writing from the Chairman of the Council. Resignation 78. A member of the Council appointed under paragraph 74(1)(b) may at any time resign his office by a letter addressed to the Minister. WJW21/1045 Act 599.indd 91 18/03/2022 6:42 PM 92 Laws of Malaysia Act 599 Filling of vacancy 79. Where a member appointed under paragraph 74(1)(b) ceases to be a member of the Council, the Minister may appoint another person to fill the vacancy for the remainder of the term for which the vacating member was appointed. Secretary to Council and other officers 80. There shall be appointed a Secretary to the Council and such other officers as may be necessary to assist the Council. Allowance 81. The members of the Council appointed under paragraph 74(1)(b) shall be paid such allowances as the Minister may determine. Council may invite others to meetings 82. (1) The Council may invite any person to attend a meeting or deliberation of the Council for the purpose of advising it on any matter under discussion but that person shall not be entitled to vote at the meeting or deliberation. (2) A person invited under subsection (1) shall be paid such fee as the Council may determine. Validity of acts and proceedings 83. No act done or proceeding taken under this Act shall be questioned on the ground of— (a) a vacancy in the membership of, or a defect in the constitution of, the Council; or (b) an omission, a defect or an irregularity not affecting the merit of the case. WJW21/1045 Act 599.indd 92 18/03/2022 6:42 PM Consumer Protection 93 Regulations relating to the Council 84. The Minister may make such regulations as he thinks necessary or expedient in respect of this Part. Part XIa Committee on Advertisement 84a.  The Minister may establish a committee to be known as the Committee on Advertisement which shall have the following functions: (a) to advise the Minister on any aspect related to advertisement, including advertisement in contravention of Part II of this Act; (b) to examine complaints related to advertisements; (c) to issue or publicize information concerning the nature and characteristics of goods or services which may be prejudicial to the rights or may cause damage to the consumers; and (d) to do any other thing as it deems fit to enable it to perform its functions effectively or which is incidental to the performance of its functions. Membership of Committee on Advertisement 84b.  (1)  The Committee on Advertisement shall consist of the following members: (a) the Secretary General of the Ministry responsible for consumer affairs or his representative; and (b) not less than seven and not more than thirteen other persons to represent the interests of consumers, and any other person, as the Minister deems fit. WJW21/1045 Act 599.indd 93 18/03/2022 6:42 PM 94 Laws of Malaysia Act 599 (2) The members referred to in paragraph (1)(b)— (a) shall be appointed by the Minister for a term not exceeding three years; and (b) shall be eligible for reappointment upon the expiry of his term of office. (3) The Minister shall appoint from among the members of the Committee of Advertisement a Chairman and a Deputy Chairman. Provisions of Schedule to apply to Committee on Advertisement 84c.  (1)  The provisions of the Schedule shall apply to the members of the Committee on Advertisement. (2) The Minister may, by order published in the Gazette, amend the provisions of the Schedule. Regulations relating to the Committee on Advertisement 84d.  The Minister may make such regulations as he thinks necessary or expedient to give full effect to the provisions of this Part. Part XII THE TRIBUNAL FOR CONSUMER CLAIMS Establishment of the Tribunal for Consumer Claims 85. There shall be established a tribunal to be known as the “Tribunal for Consumer Claims”. Membership of Tribunal 86.  (1)  The Tribunal shall consist of the following members who shall be appointed by the Minister: (a) a Chairman and a Deputy Chairman from among members of the Judicial and Legal Service; and WJW21/1045 Act 599.indd 94 18/03/2022 6:42 PM Consumer Protection 95 (b) not less than five members— (i) being persons who are members of the Judicial and Legal Service or who are qualified persons within the meaning of the Legal Profession Act 1976 [Act 166], Advocates Ordinance Sabah [Sabah Cap. 2] or Advocates Ordinance Sarawak [Sarawak Cap. 110], as the case may require; (ii) persons not falling within subparagraph (i) but are holding or have held the posts specified in the Fourth Schedule to the Subordinate Courts Act 1948 [Act 92]; or (iii) any combination of members from subparagraph (i) or (ii). (2) The members referred to in paragraph (1)(b)— (a) shall hold office for a term not exceeding three years; and (b) shall be eligible for reappointment upon expiry of his term of office but shall not be appointed for more than three consecutive terms. Temporary exercise of functions of Chairman 87. Where the Chairman is for any reason unable to perform his functions or during any period of vacancy in the office of the Chairman, the Deputy Chairman shall perform the functions of the Chairman. Vacation of office 88. The office of a member of the Tribunal shall become vacant— (a) upon the death of the member; (b) upon the member resigning from such office by giving three months’ written notice to the Minister; or (c) upon expiration of his term of office. WJW21/1045 Act 599.indd 95 18/03/2022 6:42 PM 96 Laws of Malaysia Act 599 Revocation of appointment 89. The Minister may revoke the appointment of a member of the Tribunal appointed under paragraph 86(1)(b)— (a) if his conduct, whether in connection with his duties as a member of the Tribunal or otherwise, has been such as to bring discredit to the Tribunal; (b) if he has become incapable of properly carrying out his duties as a member of the Tribunal; (c) if there has been proved against him, or he has been convicted on, a charge in respect of— (i) an offence involving fraud, dishonesty or moral turpitude; (ii) an offence under a law relating to corruption; (iii) an offence under this Act; or (iv) any other offence punishable with imprisonment for more than two years; (d) if he is adjudicated a bankrupt; (e) if he has been found or declared to be of unsound mind or has otherwise become incapable of managing his affairs; or (f) if he absents himself from three consecutive sittings of the Tribunal without leave of the Chairman. Resignation 90. A member of the Tribunal appointed under paragraph 86(1)(b) may at any time resign his office by giving three months written notice to the Minister. WJW21/1045 Act 599.indd 96 18/03/2022 6:42 PM Consumer Protection 97 Filling of vacancy 91. Where a member ceases to be a member of the Tribunal, the Minister may appoint another person to fill the vacancy for the remainder of the term for which the vacating member was appointed. Remuneration 92. (1) The members of the Tribunal appointed under paragraph 86(1)(a) shall be paid such fixed allowances and other allowances as the Minister may determine. (2) The members of the Tribunal appointed under paragraph 86(1)(b) shall be paid— (a) a daily sitting allowance during the sitting of the Tribunal; and (b) a lodging, travelling and subsistence allowance, as the Minister may determine. (3) The remuneration provided under subsections (1) and (2) shall be charged on the Consolidated Fund. Secretary to Tribunal and other officers 93. (1) There shall be appointed a Secretary to the Tribunal and such number of officers as may be necessary for carrying out the functions of the Tribunal. (2) The Chairman shall have general control of the officers of the Tribunal. (3) For the purposes of this Act, the Secretary to the Tribunal shall be deemed to be an officer of the Tribunal. WJW21/1045 Act 599.indd 97 18/03/2022 6:42 PM 98 Laws of Malaysia Act 599 Public servant 94. All members and officers of the Tribunal while discharging their duties as such members and officers, shall be deemed to be public servants within the meaning of the Penal Code. No action to lie against Tribunal 95. The Public Authorities Protection Act 1948 [Act 198] shall apply to any action, suit, prosecution or proceedings against the Tribunal or against any member or officer of the Tribunal in respect of any act, neglect or default done or committed by him in such capacity. Sittings of Tribunal 96. (1) The jurisdiction of the Tribunal shall be exercised by any of the following persons sitting alone: (a) the Chairman of the Tribunal; (b) the Deputy Chairman of the Tribunal; or (c) any member of the Tribunal selected by the Chairman. (2) The Tribunal may sit in two or more sittings on such day and at such time and place as the Chairman may determine. (3) If the person presiding over any proceedings in respect of a claim dies or becomes incapacitated, or is for any other reason unable to complete the hearing or dispose of the proceedings, the proceedings shall be heard afresh by another member of the Tribunal, unless the parties agree that the proceedings be continued by another member of the Tribunal. (4) Where the term of appointment of any member of the Tribunal under this section expires during the pendency of any proceedings in respect of a claim, the term of his appointment shall be deemed to be extended until the final disposal of the claim. WJW21/1045 Act 599.indd 98 18/03/2022 6:42 PM Consumer Protection 99 Commencement of proceedings 97. A consumer may lodge with the Tribunal a claim in the prescribed form together with the prescribed fee claiming for any loss suffered on any matter concerning his interests as a consumer under this Act. Jurisdiction of Tribunal 98. (1) Subject to sections 99 and 100, the Tribunal shall have jurisdiction to hear consumer claims within the ambit of this Act including claims in respect of all goods and services for which no redress mechanism is provided for under any other law and where the total amount in respect of which an award of the Tribunal is sought does not exceed fifty thousand ringgit. (2) Subject to subsection (1), a respondent to a claim may raise a debt or liquidated demand as— (a) a defence; or (b) a counter-claim. (3) Where a respondent raises a debt or liquidated claim in the manner set out in subsection (2) the Tribunal shall— (a) give effect to the defence; or (b) hear and determine the counter-claim notwithstanding that the original claim is withdrawn, abandoned or struck out. (4) Any claim lodged with the Tribunal may include loss or damage of a consequential nature. Limitation of jurisdiction 99. (1) Except as expressly provided under this Act, the Tribunal shall have no jurisdiction in respect of any claim— (a) for the recovery of land, or any estate or interest in land; WJW21/1045 Act 599.indd 99 18/03/2022 6:42 PM 100 Laws of Malaysia Act 599 (b) in which the title to any land, or any estate or interest in land, or any franchise, is in question; (c) in which there is a dispute concerning— (i) the entitlement of any person under a will or settlement, or on any intestacy (including a partial intestacy); (ii) good will; (iii) any chose in action; or (iv) any trade secret or other intellectual property; (ca) which may be lodged by a consumer relating to aviation service as defined in the Malaysian Aviation Commission Act 2015 [Act 771]; (d) where any tribunal has been established by any other written law to hear and determine claims on the matter which is the subject matter of such claim. (2) The jurisdiction of the Tribunal shall be limited to a claim that is based on a cause of action which accrues within three years of the claim. (3) Nothing in this section shall be deemed to authorize the Tribunal to deal with a claim arising from personal injury or death. (4) For the purposes of subsection (1), “land” does not include fixtures. Extension of jurisdiction by agreement 100.  (1)  Notwithstanding that the amount or value of the subject-matter claimed or in issue exceeds fifty thousand ringgit, the Tribunal shall have jurisdiction to hear and determine the claim if the parties have entered into an agreement in writing that the Tribunal shall have jurisdiction to hear and determine the claim. WJW21/1045 Act 599.indd 100 18/03/2022 6:42 PM Consumer Protection 101 (2) An agreement may be made under subsection (1)— (a) before a claim is lodged under section 97; or (b) where a claim has been lodged under section 97, at any time before the Tribunal has recorded an agreed settlement in respect of the claim under subsection 107(3) or has determined the claim under section 112, as the case may require. Abandonment to bring claim within jurisdiction 101.  (1)  A claimant may abandon so much of a claim as exceeds fifty thousand ringgit in order to bring the claim within the jurisdiction of the Tribunal. (2) Where a part of a claim has been abandoned under subsection (1), the Tribunal’s record of an agreed settlement under subsection 107(3) or the Tribunal’s award under section 112, as the case may require, in relation to the claim shall operate to discharge the person— (a) who is a party to that agreed settlement; or (b) against whom the claim and the subsequent award are made, from liability in respect of the amount so abandoned. Cause of action not to be split 102.  Claims may not be split, nor more than one claim brought, in respect of the same matter against the same party for the purpose of bringing it within the jurisdiction of the Tribunal. 103.  (Deleted by Act A1381). WJW21/1045 Act 599.indd 101 18/03/2022 6:42 PM 102 Laws of Malaysia Act 599 Exclusion of jurisdiction of court 104.  (1)  Where a claim is lodged with the Tribunal and the claim is within the Tribunal’s jurisdiction, the issues in dispute in that claim, whether as shown in the initial claim or as emerging in the course of the hearing, shall not be the subject of proceedings between the same parties in any court unless— (a) the proceedings before the court were commenced before the claim was lodged with the Tribunal; or (b) the claim before the Tribunal is withdrawn, abandoned or struck out. (2) Where paragraph (1)(a) applies, the issues in dispute in the claim to which those proceedings relate, whether as shown in the initial claim or emerging in the course of the hearing, shall not be the subject of proceedings between the same parties before the Tribunal unless the claim before the court is withdrawn, abandoned or struck out. Disposal of perishable goods 105.  Where the subject-matter of the claim is goods of perishable nature and storage of such goods pending final disposal of the claim involves unreasonable expense and inconvenience, the Tribunal may, on the application of a party to the proceedings, at any time order that— (a) the goods be sold; and (b) the proceeds of the sale be held to abide by the award of the Tribunal under section 112. Notice of claim and hearing 106.  Upon a claim being lodged under section 97, the Secretary to the Tribunal shall give notice of the details of the day, time and place of hearing in the prescribed form to the claimant and the respondent. WJW21/1045 Act 599.indd 102 18/03/2022 6:42 PM Consumer Protection 103 Negotiation for settlement 107.  (1)  The Tribunal shall, as regards every claim within its jurisdiction, assess whether, in all the circumstances, it is appropriate for the Tribunal to assist the parties to negotiate an agreed settlement in relation to the claim. (2) Without limiting the generality of subsection (1), in making an assessment the Tribunal shall have regard to any factors that, in the opinion of the Tribunal, are likely to impair the ability of either or both of the parties to negotiate an agreed settlement. (3) Where the parties reach an agreed settlement, the Tribunal shall approve and record the settlement and the settlement shall then take effect as if it is an award of the Tribunal. (4) Where— (a) it appears to the Tribunal that it would not be appropriate for it to assist the parties to negotiate an agreed settlement in relation to the claim; or (b) the parties are unable to reach an agreed settlement in relation to the claim, the Tribunal shall proceed to determine the dispute. Right to appear at hearings 108.  (1)  At the hearing of a claim every party shall be entitled to attend and be heard. (2) No party shall be represented by an advocate and solicitor at a hearing. (3) Subject to subsection (2) but notwithstanding section 37 of the Legal Profession Act 1976— (a) a corporation or an unincorporated body of persons may be represented by its full time paid employee; (b) a minor or any other person under a disability may be represented by his next friend or guardian ad litem. WJW21/1045 Act 599.indd 103 18/03/2022 6:42 PM 104 Laws of Malaysia Act 599 (4) Where a party is represented as provided under subsection (3), the Tribunal may impose such conditions as it considers necessary to ensure that the other party to the proceedings is not substantially disadvantaged. Proceedings to be public 109.  All proceedings before the Tribunal shall be open to the public. Procedure to be reduced into writing 109a.  (1)  Subject to the other provisions of this Act, the proceedings of the Tribunal shall be conducted in accordance with such procedure as may be determined by the Tribunal and published under subsection (2). (2) The Chairman shall cause the procedure determined under subsection (1) to be reduced into writing and published in the Gazette or in such other manner as the Chairman deems fit. Evidence 110.  (1)  The Tribunal may— (a) procure and receive evidence on oath or affirmation, whether written or oral, and examine all such persons as witnesses, as the Tribunal thinks necessary to procure, receive or examine; (b) require the production before it of books, papers, documents, records and things; (c) administer the oath, affirmation or statutory declaration, as the case may require; (d) seek and receive such other evidence and make such other inquiries as it thinks fit; WJW21/1045 Act 599.indd 104 18/03/2022 6:42 PM Consumer Protection 105 (e) summon the parties to the proceedings or any other person to attend before it to give evidence or to produce any document, records or other thing in his possession or otherwise to assist the Tribunal in its deliberations; (f) receive expert evidence; and (g) generally direct and do all such things as may be necessary or expedient for the expeditious determination of the claim. (2) A summons issued under this section shall be served and enforced as if it were a summons issued by a subordinate court. Tribunal may act in absence of party 111.  The Tribunal may hear and determine the claim before it notwithstanding the absence of any party to the proceedings if it is proved to the satisfaction of the Tribunal that a notice of the hearing has been duly served on the absent party. Award of Tribunal 112.  (1)  The Tribunal shall make its award without delay and, where practicable, within sixty days from the first day the hearing before the Tribunal commences. (2) An award of the Tribunal under subsection (1) may require one or more of the following: (a) that a party to the proceedings pay money to any other party; (b) that goods be supplied or resupplied in accordance with this Act or the contract to which the consumer is a party; (c) that goods supplied or resupplied to the consumer be replaced or repaired; (d) that the price or other consideration paid or supplied by the consumer or any other person be refunded to the consumer or that person; WJW21/1045 Act 599.indd 105 18/03/2022 6:42 PM 106 Laws of Malaysia Act 599 (e) that a party comply with the guarantee; (f) that money be awarded to compensate for any loss or damage suffered by the claimant; (g) that the contract be varied or set aside, wholly or in part; (h) that costs to or against any party be paid; (i) that interest be paid on any sum or monetary award at a rate not exceeding eight per centum per annum, unless it has been otherwise agreed between the parties; (j) that the claim is dismissed. (3) Nothing in paragraph (1)(f) shall be deemed to empower the Tribunal to award any damages for any non-pecuniary loss or damage. Reference to a Judge of the High Court on a question of law 113.  (1)  Before the Tribunal makes an award under section 112, it may, in its discretion, refer to a Judge of the High Court a question of law— (a) which arose in the course of the proceedings; (b) which, in the opinion of the Tribunal, is of sufficient importance to merit such reference; and (c) the determination of which by the Tribunal raises, in the opinion of the Tribunal, sufficient doubt to merit such reference. (2) If the Tribunal refers any question of law under subsection (1) for the decision of a Judge of the High Court, it shall make its award in conformity with such decision. (3) A Federal Counsel authorized by the Attorney General for the purpose may appear on behalf of the Tribunal in any proceedings before a Judge of the High Court under this section. WJW21/1045 Act 599.indd 106 18/03/2022 6:42 PM Consumer Protection 107 Reasons for decision 114.  The Tribunal shall in all proceedings give its reasons for its award in the proceedings. Orders and settlements to be recorded in writing 115.  The Tribunal shall make or cause to be made a written record of the terms of— (a) every agreed settlement reached by the parties under subsection 107(3); and (b) every award made by it under section 112. Decisions of Tribunal to be final 116.  (1)  Every agreed settlement recorded by the Tribunal under subsection 107(3) and every award made by the Tribunal under section 112— (a) shall be final and binding on all parties to the proceedings; and (b) shall be deemed to be an order of a Magistrate’s Court and be enforced accordingly by any party to the proceedings. (2) For the purpose of paragraph (1)(b), the Secretary to the Tribunal shall send a copy of the award made by the Tribunal to the Magistrate’s court having jurisdiction in the place to which the award relates or in the place where the award was made and the Court shall cause the copy to be recorded. Criminal penalty for failure to comply 117.  (1)  Any person who after fourteen days fails to comply with an award made by the Tribunal commits an offence and shall on conviction be liable to a fine not exceeding ten thousand ringgit or to imprisonment for a term not exceeding two years or to both. WJW21/1045 Act 599.indd 107 18/03/2022 6:42 PM 108 Laws of Malaysia Act 599 (2) In the case of a continuing offence, the offender shall, in addition to the penalties under subsection (1), be liable to a fine of not less than one hundred ringgit and not exceeding five thousand ringgit for each day or part of a day during which the offence continues after conviction. Procedure where no provision is made 118.  Subject to this Act and to any regulations, the Tribunal shall adopt such procedure as it thinks fit and proper. Want of form 119.  No proceedings of the Tribunal or award or other document of the Tribunal shall be set aside or quashed for want of form. Disposal of documents, etc. 120.  (1)  The Tribunal may, at the conclusion of the proceedings before it, order that any document, record, material or other property produced during the proceedings be delivered to the rightful owner or be disposed of in such manner as it thinks fit. (2) Where no person has taken delivery of the document, record, material or other property referred to in subsection (1) after a period of six months, the ownership in the document, record, material or other property shall be deemed to have passed to and become vested in the Government. Act or omission done in good faith 121.  No action or suit shall be instituted or maintained in any court against— (a) the Tribunal; (b) a member of the Tribunal; (c) a person authorized to act for or on behalf of the Tribunal, WJW21/1045 Act 599.indd 108 18/03/2022 6:42 PM Consumer Protection 109 for any act or omission done in good faith in the performance of its or his functions and the exercise of its or his powers under this Act. Regulations in respect of the Tribunal 122.  (1)  The Minister may make such regulations as may be necessary or expedient in respect of the Tribunal. (2) Without prejudice to the generality of subsection (1), regulations may be made for— (a) prescribing the responsibilities and control of members of the Tribunal; (b) prescribing the procedure of the Tribunal; (c) prescribing forms; (d) prescribing and imposing fees and providing for the manner for collecting and disbursing such fees; (e) prescribing anything required to be prescribed under this Part. Part XIII ENFORCEMENT Power of investigation 123.  (1)  An Assistant Controller shall have the power to investigate the commission of any offence under this Act. (2) Without prejudice to the power of investigation under this Part, an Assistant Controller investigating any commission of an offence under this Act may exercise all or any of the powers in relation to police investigation in seizable cases provided by the Criminal Procedure Code [Act 593]. WJW21/1045 Act 599.indd 109 18/03/2022 6:42 PM 110 Laws of Malaysia Act 599 Complaints to Assistant Controller 123a.  (1)  An Assistant Controller may, upon a complaint by a person, conduct an investigation on any person who has committed or is committing any offence under this Act. (2) The complaint shall specify the person against whom the complaint is made and details of the alleged offence under this Act. Authority cards 124.  An Assistant Controller when acting under this Act shall on demand declare his office and produce to the person against whom he is acting or from whom he seeks any information such authority card as the Controller may direct to be carried by such officer. Power of Assistant Controller to require provision of information 124a.  (1)  This section applies to a person if the Assistant Controller, in carrying out an investigation under this Part, has reason to believe that the person— (a) has any information or any document that is relevant to the performance of the Assistant Controller’s powers and functions under this Act; or (b) is capable of giving any evidence which the Assistant Controller has reason to believe is relevant to the performance of the Assistant Controller’s powers and functions under this Act. (2) Notwithstanding the provisions of any other written law, the Assistant Controller, by written notice, may direct any person— (a) to provide the Assistant Controller, within the period and in the manner and form specified in the notice, any information referred to in subsection (1); WJW21/1045 Act 599.indd 110 18/03/2022 6:42 PM Consumer Protection 111 (b) to produce to the Assistant Controller, within the period and in the manner specified in the notice, any document referred to in subsection (1), whether in physical form or in electronic media; (c) to make copies of, or extracts from, any document referred to in subsection (1) and to produce copies or extracts of such documents, as the case may be, to the Assistant Controller within the period and in the manner specified in the notice; (d) if the person is an individual, to appear before the Assistant Controller at the time and place specified in the notice to give any information, either orally or in writing, and produce any document referred to in subsection (1), whether in physical form or in electronic media; (e) if the person is a body corporate, to cause a relevant and competent officer of the body corporate to appear before the Assistant Controller at the time and place specified in the notice to give any information, either orally or in writing, and produce any document referred to in subsection (1), whether in physical form or in electronic media; (f) if the person is a partnership, to cause an individual who is a partner in the partnership or an employee of the partnership to appear before the Assistant Controller at the time and place specified in the notice to give any information, either orally or in writing, and produce any document referred to in subsection (1), whether in physical form or in electronic media; or (g) to make a statement to the Assistant Controller providing an explanation of any information or document referred to in subsection (1) within the period and in the manner and form specified in the notice. (3) Where the Assistant Controller directs any person to produce any document under subsection (2) and the person is not in custody of the document, that person shall— (a) state, to the best of his knowledge and belief, where the document may be found; and WJW21/1045 Act 599.indd 111 18/03/2022 6:42 PM 112 Laws of Malaysia Act 599 (b) identify, to the best of his knowledge and belief, the last person who had custody of the document and state, to the best of his knowledge and belief, where that last-mentioned person may be found. (4) Any person directed to provide information or document under subsection (2) shall ensure that the information or document provided is true, accurate and complete and such person shall provide an express representation to that effect, including a declaration that he is not aware of any other information or document which would make the information or document provided untrue or misleading. (5) Any person who refuses or fails to comply with the direction made by the Assistant Controller under subsection (2) commits an offence. Assistant Controller may retain documents 124b.  (1)  An Assistant Controller may take and retain, for as long as is necessary, possession of any document obtained under this Part. (2) The person who provided the document referred to in subsection (1) is entitled to be supplied, as soon as practicable, with a copy certified by the Assistant Controller to be a true copy of the document. (3) Notwithstanding the provisions of any other written law, the certified copy of the document shall be admissible as evidence as if it were the original document. (4) If the Assistant Controller is satisfied that the retaining of the document is no longer necessary, the Assistant Controller may return the document to the person who provided the document, as soon as practicable. WJW21/1045 Act 599.indd 112 18/03/2022 6:42 PM Consumer Protection 113 Access to records 124c.  (1)  Any person shall, if at any time directed by the Assistant Controller, allow the Assistant Controller to have access to his books, records, documents, things or matters for the purposes of carrying out any of the Assistant Controller’s functions or powers under this Act. (2) Any person who fails to comply with the direction made by the Assistant Controller under subsection (1) commits an offence. Power to enter premises, and inspect goods and documents, etc. 124d.  Any Assistant Controller may, at all reasonable hours, exercise the following powers: (a) to enter any premises, other than premises used only for dwelling, and inspect or verify any goods or document; (b) to take samples of goods or records found in the premises for the purpose of ascertaining, by testing or otherwise, whether the offence has been committed; (c) to make copies of or take extracts from any book, document, record or other article found in the premises; and (d) to require, but only if and to the extent that it is reasonably necessary in order to secure that the provisions of this Act and of any order made under this Act are duly observed, any person having authority to do so to break open any container or open any vending machine, and if that person does not comply with the requirement, the Assistant Controller may do so himself. Power of arrest 124e.  (1)  Any Assistant Controller may arrest without warrant any person whom he reasonably believes has committed or is attempting to commit an offence under section 14, 16, 20 or 23. WJW21/1045 Act 599.indd 113 18/03/2022 6:42 PM 114 Laws of Malaysia Act 599 (2) Any Assistant Controller making an arrest under subsection (1) shall without unnecessary delay make over the person so arrested to the nearest police officer or, in the absence of a police officer, take such person to the nearest police station, and thereafter the person shall be dealt with as is provided for by the law relating to criminal procedure for the time being in force as if he had been arrested by a police officer. Search by warrant 125.  (1)  If it appears to a Magistrate, upon written information on oath and after such enquiry as he considers necessary, that there is reasonable cause to believe that in any premises there is or has been any contravention of this Act, the Magistrate may issue a warrant authorizing any Assistant Controller named therein to enter the premises at any reasonable time by day or by night, with or without assistance and if need be by force, and there to— (a) search for and seize any goods, thing, book, document, record or other article that is reasonably believed to furnish evidence of the contravention of this Act; (b) take samples of any goods or thing found in the premises for the purpose of ascertaining, by testing or otherwise, whether an offence has been committed; and (c) make copies of or take extracts from any book, document, record or other article found in the premises. (2) Where, by reason of their nature, size or amount, it is not practicable to remove any goods, thing, book, document, record or other article seized under subsection (1), the Assistant Controller shall, by any means, seal such goods, thing, book, document, record or other article in the premises or container in which they are found. (3) It shall be an offence for any person without lawful authority to break, tamper with or damage the seal referred to in subsection (2) or to remove any goods, thing, book, document, record or other article under seal or to attempt to do so. WJW21/1045 Act 599.indd 114 18/03/2022 6:42 PM Consumer Protection 115 (4) An Assistant Controller entering any premises under this section may take with him such other persons and equipment as may appear to him to be necessary. (5) An Assistant Controller may in the exercise of his powers under this section, if it is necessary so to do— (a) break open any outer or inner door of the premises and enter into the premises; (b) forcibly enter the premises and every part of the premises; (c) remove by force any obstruction to entry, search, seizure or removal as he is empowered to effect; and (d) detain every person found in the premises until the place has been searched. (6) The Assistant Controller conducting a search under paragraph (1)(a) may, for the purpose of investigating into the offence, search any person who is in or on the premises. (7) The Assistant Controller making a search of a person under subsection (6) may seize or take possession of, and place in safe custody, all things other than the necessary clothing found upon the person and any other things for which there is reason to believe are the instruments or evidence of the offence, and such things may be detained until an order by the court is made for its disposal. Search and seizure without warrant 126.  If an Assistant Controller in any of the circumstances referred to in section 125 has reasonable cause to believe that by reason of delay in obtaining a search warrant under that section the investigation would be adversely affected or evidence of the contravention is likely to be tampered with, removed, damaged or destroyed, such officer may enter such premises and exercise in, upon and in respect of, the premises all the powers referred to in section 125 in as full and ample a manner as if he were authorized to do so by a warrant issued under that section. WJW21/1045 Act 599.indd 115 18/03/2022 6:42 PM 116 Laws of Malaysia Act 599 Warrant admissible notwithstanding defects 126a.  A search warrant issued under this Act shall be valid and enforceable notwithstanding any defect, mistake or omission therein or in the application for such warrant, and any book, record, document, goods or thing seized under such warrant shall be admissible in evidence in any proceedings under this Act. Access to recorded information, computerized data, etc. 126b.  (1)  Any Assistant Controller exercising his powers under section 125 or 126 shall be given access to any recorded information, or computerized or digitalized data, whether stored in a computer or otherwise. (2) In exercising his powers, the Assistant Controller— (a) may inspect and check the operation of any computer and any associated apparatus or material which the Assistant Controller has reasonable cause to suspect are or have been used in connection with that information or data; (b) may require the person whom the Assistant Controller has reasonable cause to suspect is using or to have used the computer in connection with that information or data; (c) may require the person whom the Assistant Controller has reasonable cause to suspect that the computer is used or has been used, on behalf of the person, in connection with that information or data; or (d) may require the person having charge of, or is otherwise concerned with, the operation of the computer, apparatus or material, to provide him with such reasonable assistance as he may require for the purposes of this section. (3) The Assistant Controller may make copies of or take extracts from the recorded information, or computerized or digitalized data, if he deems it necessary. WJW21/1045 Act 599.indd 116 18/03/2022 6:42 PM Consumer Protection 117 (4) For the purposes of this section, “access” includes being provided with the necessary password, encryption code, decryption code, software or hardware and any other means required to enable comprehension of recorded information, or computerized or digitalized data. List of things seized 127.  (1)  Except as provided in subsections (2) and (3), where any goods, things, books, documents, records or other articles are seized under this Part, the seizing officer shall prepare a list of the things seized and immediately deliver a copy signed by him to the occupier of the premises which has been searched under section 125 or 126, or to his agent or servant, at those premises. (2) Where goods are seized from a vending machine, the seizing officer shall immediately deliver a copy of the list signed by him to the person whose name and address are stated on the machine as being the proprietor or, if no name or address is so stated, the occupier of the premises on which the machine is installed or to which it is affixed. (3) Where the premises are unoccupied, the seizing officer shall whenever possible post a list of the things seized conspicuously on the premises. 128.  (Deleted by Act A1533). 129.  (Deleted by Act A1533). 130.  (Deleted by Act A1533). Forfeiture of goods, etc., seized 131.  (1)  Any goods, thing, book, document, record or other article seized in exercise of any power conferred under this Act shall be liable to forfeiture. WJW21/1045 Act 599.indd 117 18/03/2022 6:42 PM 118 Laws of Malaysia Act 599 (2) An order for the forfeiture or for the release of any goods, thing, book, document, record or other article seized in exercise of any power conferred under this Act shall be made by the court before which the prosecution with regard thereto has been held and an order for the forfeiture of the goods, thing, book, document, record or other article shall be made if it is proved to the satisfaction of the court that an offence under this Act has been committed and that the goods, thing, book, document, record or other article was the subject matter of or was used in the commission of the offence, notwithstanding that no person may have been convicted of such offence. (3) If there is no prosecution with regard to any goods, thing, book, document, record or other article seized in exercise of any power conferred under this Act, such goods, thing, book, document, record or other article shall be taken and deemed to be forfeited at the expiration of one calendar month from the date of service of a notice to the last known address of the person from whom the goods, thing, book, document, record or other article was seized indicating that there is no prosecution in respect of such goods, thing, book, document, record or other article, unless before that date a claim thereto is made in the manner set out in subsections (4), (5) and (6). (4) Any person asserting that he is the owner of the goods, thing, book, document, record or other article referred to in subsection (3) and that they are not liable to forfeiture may personally or by his agent authorized in writing, give written notice to the Assistant Controller in whose custody such goods, thing, book, document, record or other article is held that he claims the same. (5) On receipt of the notice referred to in subsection (4), the Assistant Controller shall refer the matter to the Controller who may direct that such goods, thing, book, document, record or other article be released or forfeited, or may direct the Assistant Controller to refer the matter to a Magistrate for a decision. (6) The Magistrate to whom a matter is referred under subsection (5) shall issue a summons requiring the person asserting that he is the owner of the goods, thing, book, document, record or other article and the person from whom they were seized, to appear before the Magistrate and on their appearance or default to appear, due service of the summons having been proved, the Magistrate shall proceed to the examination of the matter and WJW21/1045 Act 599.indd 118 18/03/2022 6:42 PM Consumer Protection 119 on proof that an offence under this Act has been committed and that such goods, thing, book, document, record or other article was the subject-matter of or was used in the commission of such offence, shall order the same to be forfeited and shall, in the absence of such proof, order their release. (7) Any goods, thing, book, document, record or other article forfeited or deemed to be forfeited shall be delivered to the Assistant Controller and shall be disposed of in accordance with the directions of the Controller. (8) Where any goods, thing, book, document, record or other article seized in exercise of the powers conferred under this Act are of a perishable nature or is subject to speedy and natural decay or where the custody of such goods, thing, book, document, record or other article involves unreasonable expense and inconvenience, or is believed to cause obstruction or hazard to the public, the Controller may direct that such goods, thing, book, document, record or other article be sold at any time and the proceeds of the sale held to abide by the result of any prosecution under this Act. Cost of holding goods, etc., seized 132.  Where any goods, thing, book, document, record or other article seized under this Act is held in the custody of the Government pending completion of any proceedings in respect of an offence under this Act, the cost of holding such thing in custody shall, in the event of any person being found guilty of an offence, be a debt due to the Government by such person and shall be recoverable accordingly. No costs or damages arising from seizure to be recoverable 133.  No person shall, in any proceedings before any court in respect of the seizure of any goods, thing, book, document, record or other article seized in the exercise or the purported exercise of any power conferred under this Act, be entitled to the costs of such proceedings or to any damages or other relief unless such seizure was made without reasonable cause. WJW21/1045 Act 599.indd 119 18/03/2022 6:42 PM 120 Laws of Malaysia Act 599 Protection of informers 134.  (1)  Except as hereinafter provided, no witness in any civil or criminal proceedings shall be obliged or permitted to disclose the name or address of any informer or the substance and nature of the information received from him or to state any matter which may lead to his discovery. (2) If any books, documents, records or papers which are in evidence or are liable to inspection in any civil or criminal proceedings contain any entry in which any informer is named or described or which might lead to his discovery, the court shall cause all such passages to be concealed from view or to be obliterated so far only as may be necessary to protect the informer from discovery. (3) If on trial for any offence under this Act the court after full inquiry into the case believes that the informer wilfully made in his complaint a material statement which he knew or believed to be false or did not believe to be true, or if in any other proceeding the court is of the opinion that justice cannot be fully done between the parties thereto without the discovery of the informer, it shall be lawful for the court to require the production of the original complaint, if in writing, and permit inquiry, and require full disclosure, concerning the informer. Evidence of agent provocateur is admissible 134a.  (1)  Notwithstanding any rule of law or the provisions of this Act or any other written law to the contrary, no agent provocateur shall be presumed to be unworthy of credit by reason only of his having attempted to abet or abetted the commission of an offence by any person under this Act if the attempt to abet or abetment was for the sole purpose of securing evidence against such person. (2) Notwithstanding any rule of law or the provisions of this Act or any other written law to the contrary, and that the agent provocateur is an Assistant Controller, any statement, whether oral or in writing, made to the agent provocateur by any person who subsequently is charged with an offence under this Act shall be admissible as evidence at his trial. WJW21/1045 Act 599.indd 120 18/03/2022 6:42 PM Consumer Protection 121 Presumption and examination with regards to sample 134b.  (1)  Where any goods which are the subject matter of an offence under this Act are found in two or more packages or receptacles of the same description, it shall be presumed until the contrary is proved that all the packages or receptacles contain goods of the same nature, quantity and quality. (2) Where packages or receptacles containing goods which contravene the provisions of this Act or are otherwise liable to seizure have been seized, it shall be sufficient only to open and examine one per centum or not less than five samples, whichever is the lesser, of the contents of each package or receptacle seized. (3) The court shall presume that the remaining samples contained in the packages or receptacles are of the same nature as those samples examined. Reward for information 135.  In the case of a conviction involving a fine, the court imposing the fine may, on the application of the prosecuting officer, direct the payment of any part of the fine not exceeding one half of such fine in such proportion as the court thinks fit to the person who gave the information leading to the conviction. Tipping-off 135a.  (1)  Any person who— (a knows or has reason to suspect that an Assistant Controller is acting, or is proposing to act, in connection with an investigation which is being, or is about to be, conducted under or for the purposes of this Act or any subsidiary legislation made under this Act, and discloses to any other person any information or other matter which is likely to prejudice that investigation or proposed investigation; or WJW21/1045 Act 599.indd 121 18/03/2022 6:42 PM 122 Laws of Malaysia Act 599 (b) knows or has reason to suspect that a disclosure has been made to an Assistant Controller under this Act and discloses to any other person any information or other matter which is likely to prejudice any investigation which might be conducted following the disclosure, commits an offence. (2) Nothing in subsection (1) makes it an offence for an advocate and solicitor or his employee to disclose any information or other matter— (a) to the advocate and solicitor’s client or the client’s representative in connection with the giving of advice to the client in the course and for the purpose of the professional employment of the advocate and solicitor; or (b) to any person in contemplation of, or in connection with and for the purpose of, any legal proceedings. (3) Subsection (2) does not apply in relation to any information or other matter which is disclosed with a view to furthering any illegal purpose. (4) In proceedings against a person for an offence under this section, it is a defence to prove that— (a) he did not know or suspect that the disclosure made under paragraph (1)(b) was likely to prejudice the investigation; or (b) he had lawful authority or reasonable excuse for making the disclosure. (5) An Assistant Controller or other person does not commit an offence under this section in respect of anything done by him in the course of acting in connection with the enforcement, or intended enforcement, of this Act. WJW21/1045 Act 599.indd 122 18/03/2022 6:42 PM Consumer Protection 123 Destruction, concealment, mutilation and alteration of records, etc. 136.  Any person who— (a) destroys, conceals, mutilates or alters; or (b) sends or attempts to send, or conspires with, any other person to remove from his premises or send out of Malaysia, any book, record, document, thing or matter kept or maintained with intent to defraud the Assistant Controller or to prevent, delay or obstruct the carrying out of an investigation or the exercise of any power by the Assistant Controller under this Act commits an offence. Offences with respect to information 137.  (1)  Any person who— (a) submits false or misleading information in any application, report or other document under this Act; (b) furnishes or causes to be furnished to any Assistant Controller any false particular, information or statement in respect of any matter which such officer requires to be given under this Act; (c) refuses to answer or gives a false answer to any question put to him by any Assistant Controller for the purpose of obtaining any particulars, information or statement required to be given under this Act; or (d) fails or refuses to produce any document as may be required by any Assistant Controller, commits an offence and shall on conviction be liable to a fine not exceeding two thousand ringgit or to imprisonment for a term not exceeding six months or to both. WJW21/1045 Act 599.indd 123 18/03/2022 6:42 PM 124 Laws of Malaysia Act 599 (2) Nothing in subsection (1) shall be construed as requiring a person to answer any question or to give any information if the answer or information would have a tendency to expose him to a criminal charge or penalty or forfeiture. Obstruction, etc. 138.  Any person who— (a) refuses any Assistant Controller access to any premises which the Assistant Controller is entitled to have under this Act or in the execution of any duty imposed or power conferred by this Act; (b) assaults, obstructs, hinders or delays any Assistant Controller in effecting any entry which the Assistant Controller is entitled to effect under this Act or in the execution of any duty imposed or power conferred by this Act; or (c) refuses to give any Assistant Controller any information relating to an offence or a suspected offence under this Act or any other information which may reasonably be required of him and which he has in his knowledge or power to give, commits an offence. Use of confidential information 139.  (1)  Any person who discloses or makes use of any confidential information obtained by virtue of the provisions of this Act commits an offence and shall on conviction be liable to a fine not exceeding one hundred thousand ringgit or to imprisonment for a term not exceeding five years or to both. (2) Nothing in subsection (1) shall operate to prevent the disclosure of information where— (a) the disclosure is made for or in connection with the due administration of this Act; WJW21/1045 Act 599.indd 124 18/03/2022 6:42 PM Consumer Protection 125 (b) the disclosure is made for the purpose of any legal proceedings; (c) the disclosure is made for the purpose of any investigation conducted under this Act; (ca) the disclosure is made with the consent of the person from whom the information or document was obtained; (cb) the disclosure is made in circumstances where the information provided is framed in such a manner that the source of the information could not be ascertained; (cc) the information is already in the public domain; (d) the disclosure is made to any consultant to the Government or to any officer who is approved in writing by the Minister as a proper person to receive the information; or (e) the disclosure is made for or in connection with the preparation by the Government of statistics in respect of the operation of this Act. (3) For the purposes of this section, “confidential information” means any trade, business or industrial information that belongs to any person, and that has economic value and is not generally available to or known by others. Part XIV GENERAL AND MISCELLANEOUS Receipts 140.  (1)  A person who supplies or offers to supply any goods or services shall provide the consumer with a receipt for any purchase of goods or services exceeding the prescribed value. (2) Notwithstanding anything contained in subsection (1), a consumer shall be supplied with a receipt for any purchase of goods or services if the consumer so requests. WJW21/1045 Act 599.indd 125 18/03/2022 6:42 PM 126 Laws of Malaysia Act 599 (3) A receipt issued under this section shall contain the following particulars: (a) the trade name and address of the supplier; (b) the date of purchase; (c) the amount of money paid for each item of purchase; (d) the total amount of money paid including a separate statement of any amount paid as tax; (e) where applicable, the make and model number of the goods; and (f) any other particulars as may be prescribed in the regulations. (4) The Minister may, by order published in the Gazette, exempt any business or class of business from this section. (5) Any person who contravenes this section commits an offence. Power to order compliance 141.  (1)  Where the Controller has reasonable grounds to believe that a person is contravening, has contravened or is about to contravene this Act, the Controller may make an order requiring the person to— (a) cease the contravention; (b) refrain from the contravention or contemplated contravention; or (c) refrain from any further contravention, of this Act. (2) A copy of the order made under subsection (1) shall be served on every person named in it together with written reasons for the order, and such order shall take effect immediately on the service thereof. WJW21/1045 Act 599.indd 126 18/03/2022 6:42 PM Consumer Protection 127 (3) For the purposes of this section, service may be made personally or by A.R. registered post, telegram, facsimile transmission or by any other electronic or other means of transmission which results in the order being transmitted in writing to the person named in it. (4) The power to issue an order under subsection (1) may be exercised by the Controller personally or by any officer authorized in writing by the Controller. Failure to comply with lawful order 142.  Any person who fails to comply with any written order issued by the Controller or any officer authorized in writing by the Controller commits an offence under this Act. Offences by body corporate 143.  Where an offence under this Act has been committed by a body corporate, any person who at the time of the commission of the offence was a director, manager, secretary or other similar officer of the body corporate or who was purporting to act in any such capacity shall, as well as the body corporate, be deemed to have committed that offence unless he proves that the offence was committed without his knowledge, consent or connivance and that he took reasonable precautions and had exercised due diligence to prevent the commission of the offence. Offences by employees, agents or employees of agents 144.  Where an offence under this Act has been committed by— (a) an employee; (b) an agent; or (c) an employee of the agent, WJW21/1045 Act 599.indd 127 18/03/2022 6:42 PM 128 Laws of Malaysia Act 599 of any person (the “principal”), the principal shall be deemed to have committed that offence unless he proves that— (aa) the offence was committed without his knowledge or that he took reasonable precautions to prevent its commission; and (bb) the offence was committed— (i) in the case of an employee, outside the course of his employment; (ii) in the case of an agent, when the agent was not acting on the principal’s behalf; or (iii) in the case of an employee of the agent, outside the course of his employment by the agent or otherwise on behalf of the agent. General penalty 145.  (1)  Any person who is convicted of an offence under this Act for which no penalty is expressly provided shall be liable to a fine not exceeding fifty thousand ringgit or to imprisonment for a term not exceeding three years or to both, and for a second or subsequent offence to a fine not exceeding one hundred thousand ringgit or to imprisonment for a term not exceeding five years or to both. (2) Any body corporate which is convicted of an offence under this Act for which no penalty is expressly provided shall be liable to a fine not exceeding one hundred thousand ringgit, and for a second or subsequent offence to a fine not exceeding two hundred thousand ringgit. (3) Any person who or body corporate which is convicted of an offence under this Act shall, in the case of a continuing offence, in addition to any fine provided under this Act, be liable to a fine not exceeding one thousand ringgit for each day or part of a day during which the offence continues after conviction. WJW21/1045 Act 599.indd 128 18/03/2022 6:42 PM Consumer Protection 129 Compounding of offences 146.  (1)  The Controller or a Deputy Controller or any person authorized in writing by the Controller, with the consent in writing of the Public Prosecutor, may compound any offence, except offences under sections 138 and 139, committed by any person under this Act by making a written offer to such person to compound the offence upon payment to the Controller or the Deputy Controller or any person authorized in writing by the Controller such amount not exceeding fifty per centum of the amount of maximum fine for that offence within such time as may be specified in the offer. (2) An offer under subsection (1) may be made at any time after the offence has been committed, but before any prosecution for it has been instituted, and where the amount specified in the offer is not paid within the time specified in the offer or within such extended period as the Controller or the Deputy Controller or any person authorized in writing by the Controller may grant, prosecution for the offence may be instituted at any time thereafter against the person to whom the offer was made. (3) Where an offence has been compounded under subsection (1)— (a) no prosecution shall thereafter be instituted in respect of such offence against the person to whom the offer to compound was made; and (b) any goods, thing, book, document, record or other article seized in connection with such offence may be released as directed by the Controller. (4) Any moneys paid to the Controller or the Deputy Controller or any person authorized in writing by the Controller, as the case may be, under this section shall be paid into and form part of the Federal Consolidated Fund. Institution of prosecution 147.  No prosecution for or in relation to any offence under this Act shall be instituted without the written consent of the Public Prosecutor. WJW21/1045 Act 599.indd 129 18/03/2022 6:42 PM 130 Laws of Malaysia Act 599 Jurisdiction to try offences 148.  Notwithstanding any written law to the contrary, a Court of a Magistrate of the First Class shall have jurisdiction to try any offence under this Act and to impose the full punishment for any such offence. Protection of officers 149.  No action or prosecution shall be brought, instituted or maintained in any court against— (a) the Controller, Deputy Controllers, Assistant Controllers or any other officer duly appointed under this Act for or on account of or in respect of any act ordered or done for the purpose of carrying this Act into effect; and (b) any other person for or on account of or in respect of any act done or purported to be done by him under the order, direction or instruction of the Controller, a Deputy Controller, an Assistant Controller or any other officer duly appointed under this Act if the act was done in good faith and in a reasonable belief that it was necessary for the purpose intended to be served by it. Regulations 150.  (1)  The Minister may make such regulations as may be necessary or expedient for the purpose of carrying into effect the provisions of this Act. (2) In particular and without prejudice to the generality of subsection (1), such regulations may— (a) prescribe, in respect of goods or services of any description or of any class or classes of goods or services, a consumer information standard concerning any or all of the following matters: (i) the disclosure of information relating to the kind, grade, quantity, origin, performance, care, composition, contents, design, construction, use, price, finish, packaging, promotion or supply of the goods or services; and WJW21/1045 Act 599.indd 130 18/03/2022 6:42 PM Consumer Protection 131 (ii) the form or manner in which the information is to be disclosed on or in relation to or in connection with the supply or resupply or promotion of the supply of the goods or services; (b) prescribe any forms for the purposes of this Act; (c) generally prescribe and provide for fees under this Act and the manner for collecting and disbursing such fees; (d) prescribe the particulars required to be contained in receipts and the value of transactions for which receipts shall be required and for this purpose may prescribe different values for different transactions; and (e) provide for any matter which under this Act is required or permitted to be prescribed or which are necessary or expedient to be prescribed to give effect to this Act. (3) Any subsidiary legislation made under this Act may provide for any act or omission in contravention of the subsidiary legislation to be an offence and may provide for penalties of a fine not exceeding one hundred thousand ringgit or of imprisonment for a term not exceeding three years, or both, and for a second or subsequent offence, of a fine not exceeding two hundred and fifty thousand ringgit or of imprisonment for a term not exceeding six years, or both. WJW21/1045 Act 599.indd 131 18/03/2022 6:42 PM 132 Laws of Malaysia Act 599

Schedule [Section 84c] Temporary exercise of functions of Chairman 1. (1) Where the Chairman is for any reason unable to perform his functions or during any period of vacancy in the office of the Chairman, the Deputy Chairman shall perform the functions of the Chairman. (2) Where both the Chairman and the Deputy Chairman are for any reason unable to perform the functions of the Chairman or during any period of vacancy in the offices of the Chairman and Deputy Chairman, the Minister may appoint any member of the Committee on Advertisement to perform the functions of the Chairman. (3) The Deputy Chairman or the member appointed under subparagraph (2), as the case may be, shall, during the period in which he is performing the functions of the Chairman be deemed to be the Chairman. (4) In this paragraph, “Chairman” and “Deputy Chairman” mean the Chairman and Deputy Chairman of the Committee on Advertisement respectively. Vacation of office 2. The office of a member of the Committee on Advertisement referred to in paragraph 84b(1)(b) of this Act shall become vacant— (a) upon the death of the member; (b) upon the member resigning from such office by letter addressed to the Minister; or (c) upon the expiration of his term of office. Revocation of appointment 3. The Minister may revoke the appointment of a member of the Committee on Advertisement referred to in paragraph 84b(1)(b) of this Act— (a) if his conduct, whether in connection with his duties as a member of the Committee on Advertisement or otherwise, has been such as to bring discredit to the Committee on Advertisement; (b) if he has become incapable of properly carrying out his duties as a member of the Committee on Advertisement; WJW21/1045 Act 599.indd 132 18/03/2022 6:42 PM Consumer Protection 133 (c) if there has been proved against him, or he has been convicted on, a charge in respect of— (i) an offence involving fraud, dishonesty or moral turpitude; (ii) an offence under the law relating to corruption; (iii) an offence under this Act; or (iv) any other offence punishable with imprisonment for more than two years; (d) if he is adjudicated a bankrupt; (e) if he has been found or declared to be of unsound mind or has otherwise become incapable of managing his affairs; or (f) if he absents himself from three consecutive meetings of the Committee on Advertisement without obtaining leave in writing from the Chairman of the Committee on Advertisement. Resignation 4. A member of the Committee on Advertisement appointed under paragraph 84b(1)(b) of this Act may at any time resign his office by letter addressed to the Minister. Filling of vacancy 5. Where a member appointed under paragraph 84b(1)(b) of this Act ceases to be a member of the Committee on Advertisement, the Minister may appoint another person to fill the vacancy for the remainder of the term for which the vacating member was appointed. Secretary to Committee on Advertisement and other officers 6. The Minister may appoint a Secretary to the Committee on Advertisement and such other officers as may be necessary to assist the Committee. Allowances 7. The members of the Committee on Advertisement appointed under paragraph 84b(1)(b) may be paid such allowances as the Minister may determine. WJW21/1045 Act 599.indd 133 18/03/2022 6:42 PM 134 Laws of Malaysia Act 599 Experts 8. (1) The Committee on Advertisement may invite an expert or experts in a particular field or fields— (a) to attend a meeting or deliberation of the Committee on Advertisement for the purpose of advising it on any matter under discussion; or (b) to consider or carry out any matter as entrusted by the Committee on Advertisement and to do any other thing as the Committee on Advertisement deems fit or necessary. (2) An expert or experts invited under subparagraph (1) may be paid such fee as the Minister may determine. Validity of acts and proceedings 9. No act done or proceeding taken under this Act shall be questioned on the ground of— (a) a vacancy in the membership of, or a defect in the constitution of, the Committee on Advertisement; or (b) an omission, a defect or an irregularity not affecting the merit of the case. Annual report 10. The Committee on Advertisement shall make an annual report on the discharge of its functions to the Minister. WJW21/1045 Act 599.indd 134 18/03/2022 6:42 PM Consumer Protection 135 Act 599 LIST OF AMENDMENTS Amending law Short title In force from Consumer Protection (Amendment) Act 2003 01-09-2003 Act A1298 Consumer Protection (Amendment) Act 2007 15-08-2007 Consumer Protection (Amendment) Act 2010 01-02-2011 Act A1498 Consumer Protection (Amendment) Act 2015 01-03-2016 Act A1533 Consumer Protection (Amendment) Act 2017 01-01-2018 Act A1598 Consumer Protection (Amendment) Act 2019 01-10-2019 WJW21/1045 Act 599.indd 135 18/03/2022 6:42 PM 136 Laws of Malaysia Act 599 Act 599 LIST OF SECTIONS AMENDED Section Amending authority In force from 2 Act A1298 Act A1381 15-08-2007 01-02-2011 3 Act A1533 01-01-2018 9 Act A1381 01-02-2011 11 Act A1381 01-02-2011 21a Act A1381 01-02-2011 23 Act A1381 01-02-2011 24a – 24j Act A1533 01-01-2018 24k – 24aa Act A1533 01-01-2018 53 Part XIa Act A1381 01-02-2011 84a – 84d Act A1381 01-02-2011 86 Act A1199 01-09-2003 98 Act A1598 01-09-2003 01-02-2011 01-10-2019 99 Act A1498 01-09-2003 01-03-2016 100 Act A1598 01-09-2003 01-10-2019 101 Act A1598 01-09-2003 01-10-2019 103 WJW21/1045 Act 599.indd 136 18/03/2022 6:42 PM Consumer Protection 137 Section Amending authority In force from 109a Act A1199 01-09-2003 117 Act A1598 01-10-2019 123 Act A1533 01-01-2018 123A Act A1533 01-01-2018 124a – 124e Act A1533 01-01-2018 125 Act A1533 01-01-2018 126a – 126b Act A1533 01-01-2018 128 Act A1533 01-01-2018 129 Act A1533 01-01-2018 130 Act A1533 01-01-2018 131 Act A1533 01-01-2018 134a – 134b Act A1533 01-01-2018 135a Act A1533 01-01-2018 136 Act A1533 01-01-2018 137 Act A1533 01-01-2018 138 Act A1533 01-01-2018 139 Act A1533 01-01-2018 146 Act A1533 01-02-2011 01-01-2018 150 Act A1533 01-01-2018

Schedule DICETAK OLEH PERCETAKAN NASIONAL MALAYSIA BERHAD, KUALA LUMPUR BAGI PIHAK DAN DENGAN PERINTAH KERAJAAN MALAYSIA WJW21/1045 13-09-2021 WJW21/1045 Act 599.indd 137 18/03/2022 6:42 PM